Catering Service Manager - Salishan Coastal Lodge

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Job Type

Full-time

Description

The Catering Service Manager (Wedding Sales/Event Sales) is primarily responsible for building and maintaining strong relationships with clients, generating new business opportunities, and ensuring the successful execution of catering events. This position will also be responsible for planning, coordinating, and executing all aspects of our catering operations. This position's focus will be on providing exceptional customer service, understanding clients' needs, and tailoring catering solutions to meet their specific requirements.

The Catering Service Manager is an excellent multi-tasker with a passion for selling and servicing groups for the hotel... They will be responsible for exemplifying the SCP’s Culture & Core Values.

• bolded duties.
  
  

The Job

• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Encourage Social Media/5-star compliments or reviews on OTA’s.
• Embrace and exemplify the SCP Culture & Core Values in your day-to-day job duties.
• Client Relationship Management:
• Interact with clients to understand their catering requirements and preferences, providing expert guidance and suggestions. Conduct regular client meetings to understand their needs and preferences.
• Build strong relationships with clients, ensuring their satisfaction and addressing any concerns promptly and professionally; while also ensuring repeat business and referrals.
• Provide personalized catering solutions to meet clients' specific event requirements.
• Upsell catering services and explore opportunities to increase business from existing clients.
• Event Planning and Coordination:
• Work closely with clients to plan and coordinate catering events, including menu selection, pricing, and logistics.
• Oversee event setup, ensuring that all requirements are met and exceeded.
• Develop detailed event timelines, manage staff scheduling, and oversee event setup and breakdown to maintain efficiency and exceed client expectations.
• Collaborate with the culinary and operations teams to ensure smooth event execution.
• Work closely with the event planning team to ensure seamless execution of catering services at various events, such as weddings, corporate functions, parties, and conferences.
• Catering Operations Management:
• Oversee all aspects of catering operations, including menu planning, food preparation, and service to ensure exceptional quality and presentation.
• Coordinate with the culinary team to design innovative and diverse menus that meet the needs of various events and clients.
• Ensure compliance with health and safety regulations and food handling practices.
• Cultivate collaborative, mutually supportive relationships with and among customers, community, sales office, and hotel staff.
• Arrange and conduct special events, site inspections, and off-site presentations for potential clients.
• Distribute final Rooming Lists and Banquet Event Orders to all applicable service staff. including the Banquet Service Staff, the Food Preparation Staff, and the Rooms Division.
• Maintain client files and update information daily in accordance with established departmental policies and procedures.
• Maintain guest satisfaction scores for the hotel and work collaboratively with other departments to ensure Revinate target (4.5 stars or higher) goals are met.
• Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings.
• Other duties as assigned.
  
  

Requirements

Job Requirements

• Must be a United States citizen or possess a valid work permit.
• Strong interpersonal and communication skills, with the ability to effectively communicate with clients and team members.
• Demonstrated ability to build and maintain client relationships.
• Exceptional negotiation and contract management skills.
• Strong organizational and time management abilities to handle multiple events simultaneously.
• Proficient in Microsoft Office Suite and sales CRM software.
• Ability to work independently and as part of a team in a fast-paced environment.
• Flexibility to work irregular hours, including weekends and evenings, to accommodate client needs.
• Professional in appearance and demeanor.
• Ability to learn, understand, and work within POS, PMS, CRM, and other Hospitality-specific software systems.
• Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner.
  
  

Supervision

• Reports to the Convention Wedding Sales Manager.
  
  

Education And Experience

• Bachelor's degree in Business, Hospitality Management, Sales, or related field (or equivalent experience).
• Proven experience in catering sales, preferably in the hospitality or food services industry.
  
  

Working Conditions

• Must be able to sit for long periods of time.
• Must be able to lift, carry, push, pull 50 lbs.