What are the responsibilities and job description for the JUNIOR ESTIMATOR position at Sound Seal Inc?
Job Description
Job Description
The Junior Estimator provides world class customer service to our internal member companies and external customers, as the voice of the customer regarding customers’ orders. Acts as a liaison between the project managers of each member company and production with status updates regarding production work orders. Must have the ability to think strategically, perform tactically, and work comfortably in a busy department. Excellent oral and written communication skills are essential. This position will be based in Agawam, MA.
Job Responsibilities :
- Generate comprehensive quote proposals, submittals, including price estimates, provide layout drawings and other internally generated information including architectural prints and shop drawings.
- Is the first point of contact; develops strong working relationships between project managers, estimators, onsite production team, and Manufacturing Representatives regarding customer orders.
- Provides guidance to ensure customer inquiries and complaints are handled and processed in accordance with company procedures and objectives.
- Works in a fast-paced environment, providing customer service such as same day responses regarding production orders, ship dates, product specification sheets, samples, and general product inquiries.
- Use our ERP / CRM system to pull up and update Sales orders and suborders.
- Responsible for getting sign off and keeping track of expedite requests for future orders.
- Review shortage lists and other information received regarding needed parts, materials and supplies.
- Manages Customer communications for : Exceptions, Same Day requests, Expedites, and Quick Releases Owner from receipt to shipment.
- Miscellaneous administrative & clerical tasks as required.
- General filing and document control.
Job Requirement :
Equal Employment Opportunity Statement : Sound Seal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
