Manager-People and Culture Performance and Insights

Salary range is $90k to $180k, with a midpoint of $135k. New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market.

Sound Transit also offers a competitive benefits package with a wide range of offerings, including:

• Health Benefits: We offer two choices of medical plans, a dental plan, and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents, including a spouse or domestic partner.
• Long-Term Disability and Life Insurance.
• Employee Assistance Program.
• Retirement Plans: 401a – 10% of employee contribution with a 12% match by Sound Transit; 457b – up to IRS maximum (employee only contribution).
• Paid Time Off: Employees accrue 25 days of paid time off annually with increases at four, eight and twelve years of service. Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year.
• Parental Leave: 12 weeks of parental leave for new parents.
• Pet Insurance.
• ORCA Card: All full-time employees will receive an ORCA card at no cost.
• Tuition Reimbursement: Sound Transit will pay up to $5,000 annually for approved tuition expenses.
• Inclusive Reproductive Health Support Services.
• Compensation Practices: We offer competitive salaries based on market rates and internal equity. In addition to compensation and benefits, you’ll find that we provide work-life balance, opportunities for professional development and recognition from your colleagues.
  
  

General Purpose

The Manager, People & Culture Performance and Insights, is responsible for leading data-driven initiatives to assess, improve and measure the performance, effectiveness, and impact of the People and Culture department’s strategies and programs. Reporting directly to the Chief of Staff in the People and Culture department, this role is responsible for driving the collection, analysis, and reporting of key performance metrics related to talent management, employee engagement, organizational culture, diversity and inclusion, and other strategic initiatives. The Manager will leverage data insights to inform decision-making, optimize processes, and support continuous improvement across People and Culture initiatives.

Essential Functions

The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Leads the development and implementation of key performance indicators (KPIs) and metrics to evaluate the effectiveness of People and Culture programs, including employee engagement, retention, performance management, leadership development, learning and development initiatives, workforce development, and labor harmony.
• Regularly tracks, analyzes, and reports on People and Culture metrics to leadership, providing actionable insights into trends, strengths, and areas for improvement.
• Creates and maintains interactive dashboards and visualizations to present data in an accessible and impactful way for both the People and Culture team and organizational leadership.
• Oversees the collection and analysis of employee feedback, engagement surveys, performance data, and other relevant datasets, ensuring data is accurate, reliable, and actionable.
• Conducts in-depth analysis of employee data to uncover trends, patterns, and opportunities that help optimize talent management, employee experience, and organizational development strategies.
• Collaborates with HRIS and other systems teams to ensure seamless integration and alignment of people data across platforms.
• Provides strategic counsel to the Chief of Staff and People and Culture leadership on key performance trends and insights, aligning People and Culture strategies with organizational objectives.
• Partners with cross-functional teams to evaluate and improve the effectiveness of People and Culture programs, policies, and processes based on data-driven insights.
• Leads process improvements within the People and Culture function by identifying inefficiencies or gaps in current approaches and recommending innovative solutions.
• Prepares and presents reports, dashboards, and presentations to the People and Culture leadership team, Chief of Staff, and other stakeholders, clearly communicating key insights and recommendations.
• Fosters a culture of data-driven decision-making within the People and Culture department by promoting best practices and the value of performance measurement and continuous improvement.
• Provides guidance and mentorship to junior team members or analysts within the People and Culture function, fostering data literacy and supporting their professional development.
• Optimizes People and Culture systems and processes to improve operational efficiency, data accuracy, and overall effectiveness.
• Leverage people analytics to identify trends and make data-driven decisions.
• Act as a liaison between People and Culture, leadership, and cross-functional teams to ensure project alignment.
• Communicate project status and updates to stakeholders effectively, gathering feedback to refine approaches.
• Champions and models Sound Transit's core values and demonstrates values-based behaviors in everyday interactions across the agency.
• Contributes to a culture of diversity, equity and inclusion in alignment with Sound Transit’s Equity & Inclusion Policy.
• It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.
• It is the responsibility of all employees to integrate sustainability into everyday business practices.
• Other duties as assigned.
  
  

Minimum Qualifications

Education and Experience: Bachelor’s degree in Human Resources, Business Administration, Data Science, Analytics, or a related field. Five years of experience in workforce analytics, people operations, performance management, or a related field; or an equivalent combination of education and experience. Three years leadership, budgetary, planning and workforce management.

Preferred Licenses Or Certifications

• Certifications in Project Management, HR analytics, Business Analysis, Balanced Scorecard, or related disciplines from a recognized institution.
  
  

Required Knowledge And Skills

• Understanding of industry best practices in talent/workforce analytics, organizational performance management, and user friendly dashboard reporting.
• Strong project management skills with the ability to manage multiple initiatives simultaneously.
• Proven understanding of project management methodologies such as Agile, Waterfall, Six Sigma, and of SDLC, iterative and related methodologies.
• Excellent interpersonal and communication skills (both verbal and written). Responding to inquiries and in effective oral and written communication.
• Experience in mentoring and developing team members.
• Attention to detail and a high level of accuracy in data handling.
  
  

Preferred Knowledge And Skills

• Strong knowledge of workforce metrics and KPIs, including employee engagement, turnover, performance and productivity management, labor analysis, and talent and workforce development.
• Experience with strategic frameworks such as Balanced Scorecard, Lean, Agile, or OKR to effectively plan, execute, and evaluate workforce initiatives and organizational strategies.
• Proven experience with data analysis, reporting, and visualization tools (e.g., Excel, Power BI, or similar platforms).
• Strong analytical skills with the ability to translate complex data into actionable insights and recommendations.
• Ability to foster a culture of continuous improvement and data-driven decision-making within the People and Culture department,
• Demonstrated ability to collaborate across teams and influence decision-making through data-driven insights.
• High attention to detail, problem-solving abilities, and a passion for continuous improvement.
  
  

Physical Demands / Work Environment

• Work is performed in a standard hybird office environment.
• The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.
  
  

Sound Transit is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status or other protected class.