Customer Operations and Sales Manager

About Soundvision Technologies

SoundVision Technologies (SVT) is the parent company of 3 major internationally recognized technology brands. These brands are well known in their fields of high-end custom audio and WiFi networking. SVT has been around for over 20 years, and has been an established company in southern Utah for over a decade - winning awards for its manufacturing of high-quality technology! A little about the brands:

TruAudio - a high-end custom integration AV brand that specializes in the highest end of audio. This includes speakers and subwoofers for indoor and outdoor use - many of which have been showcased in The Parade of Homes all over the country. TruAudio has gained recognition by creating quality products that are aimed at the AV professional to be easy to install and look and sound amazing.

VSSL - VSSL is our streaming AV brand focused on bridging the gap between custom AV and smart home/wifi systems. VSSL is utilized all over the world to make it easier than ever to stream your favorite music to your professional speakers. Our latest VSSL product is a full home theater smart speaker setup that is already turning heads!

Alta Labs - the newest brand of SVT, Alta Labs is a networking company taking the space by storm with the latest in WiFi products such as access points, network switches, and more! Started only last year, this brand is already a major talking point in the networking space all over the world - competing with brands that have been established for over a decade!

This position works with both existing and new accounts to create great relationships with customers on a regular and repeated basis with the goal of fostering growth in both the account and assigned territory as you work with them.

Responsibilities

• Handle inbound calls, emails, and web orders to facilitate client/customer needs in your territory, helping customers with; order processing and shipments, product features and benefits, and general product support/coordination with tech support to meet technical needs.
• Manage current customer relationships in your territory, communicating about new product launches, promotions, product changes, and growing quarterly and annual customer spend with the help and support of regional sales directors.
• Follow company policies and procedures to ensure accuracy for all outgoing shipments.
• Work hand in hand with the entire sales team to meet monthly territory sales goals.
• Develop and maintain new customer relationships in cooperation with regional sales directors.
• Grow sales in specified areas according to company goals.
• Keep current on industry trends and competitive products.

Preferred Qualifications

• Self-motivated, accountable approach, combined with a strong sense of teamwork.
• Great listener
• Great customer service
• Develop product and industry knowledge (don't worry, we will train you on this),
• Focus and drive for quality work
• Ability to solve problems, and resolve customer concerns
• Great written and verbal skills for communication and documentation
• Comfortable on the phone
• Detail oriented
• Comfortable with technology. Including computers, MS Office, order entry and CRM systems

Here are the perks for taking the job

• Paid sick and vacation time
• Health insurance after thirty days
• IRA matching after one year
• Access to a team fridge stocked full of drinks, paid for by the company
• Employee purchase programs on all products

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