Dispatch Coordinator Trucking Industry

Job Description:
ABOUT THE COMPANY:
Source One is part of Guttman Holdings, an employee-owned company that provides customers a broad array of fuel supply, storage, transportation, and management services. The three operating companies that comprise Guttman Holdings include: Guttman Energy, Inc., a leading fuel marketer and fuel solutions provider serving the commercial, wholesale, and retail markets; Source One Transportation, LLC, providing best in class liquid fuels transportation services; and Guttman Renewables, which provides proactive measures for customers to reduce their environmental impact.
JOB DUTIES & RESPONSIBILITIES:
Tank Wagon Dispatch

This position is responsible for the safe and efficient routing of company tank wagons and third-party carriers to satisfy customer delivery requirements. Responsibilities include but are not limited to performing order optimization activities, coordinating load assignments to drivers, managing driver productivity, and monitoring customer inventories.

§ Communicate dispatch assignments to drivers in a timely manner to ensure driver productivity using TMW and Total Mail software.
§ Communicate directly with customers to ensure all delivery requests and requirements are met.
§ Assign orders to drivers to meet customer requirements including delivery windows, supply obligations, equipment requirements, special delivery instructions, etc.
§ Identify when order demand in Source One’s geography exceeds available capacity and coordinate with approved carrier partner to meet demand expectations.
§ Effectively communicate with internal peers, drivers, operation managers, and management to resolve logistics and service issues.
§ Monitor driver logs and schedule drivers’ daily activities accordingly to ensure DOT compliance.
§ Collaborate with Maintenance Managers to schedule preventative maintenance and repair of equipment to maximize truck availability and utilization.
§ Identify opportunities to increase operational efficiencies through better use of drivers, equipment, and technology (TMW).
§ Work as part of a team environment and answer phones, handle customer service issues and work with various internal departments as needed.
§ Participate in the weekly operations meeting with Guttman’s oil & gas field services team and their subcontractor to share best practices and coordinate activities.
§ Collaborate with billing team for accurate and timely billing to Oil & Gas Customers.
§ Perform load verification and Admin upkeep in the Trac About system.
§ Communicate with numerous Oil & Gas customers on location set up including Traffic Control Plans and Tank Information.
§ Set up new Oil & Gas locations in TMW with accurate tank and site information.
§ Tank monitor management and upkeep in EcoGreen Online tank system.

Additional Duties
§ Backup to Source One dispatch with phone calls and order entry when needed.

Job Requirements:
MINIMUM QUALIFICATIONS/REQUIREMENTS:
Bachelor’s degree (B.A. or B.S.) in Supply Chain, Transportation or Business Administration from an accredited four-year college or university or equivalent work experience.
2 years’ customer service or logistics experience preferred.
Ability to listen to others, express ideas both orally and in writing and provide relevant and timely information to clients, managers, etc.
Ability to understand problems and make timely, practical business decisions.
Excellent communication skills both verbally and written.
Strong computer skills; Experience working in Windows, Internet Explorer and MS-Office (Word, Excel, PowerPoint, etc.) Note: Petroleum industry knowledge experience a plus.
Analytical/Problem-solving skills to solve complex logistical ‘puzzles.’
Ability to work well in a fast-paced and constantly changing environment.
Experience in the TMW, PeopleNet, TotalMail, Trac About, and EcoGreen software or related transportation management systems preferred.
The preferred schedule for this role is Thursday through Monday, but willing to consider alternative schedules.
This position operates under a hybrid work arrangement, requiring some days to be worked in our Belle Vernon, PA office as well as from home.
At times, this position requires working on holidays and is subject to change based on the needs of the business.