What are the responsibilities and job description for the Collections Specialist position at Sourcepass?
Job Description
Job Description
We are Sourcepass, an IT consulting company (MSP) with a rich history of providing network support and innovative solutions since 2001. Our expertise spans IT services, cloud computing, and security, that tailor the right technologies to specific industries and business strategies. Sourcepass aims to be different. It is owned and operated by technology, security, and managed services experts who are passionate about delivering an IT experience that clients love .
Sourcepass has acquired and continues to acquire companies across all avenues of technology bringing more than 40 years of expertise to all of our service areas.
Today, Sourcepass comprises over six hundred employees serving more than two thousand clients across twenty unique vertical markets. And the best is yet to be.
Our achievements speak for themselves : named to the Inc. 2022 Best in Business list, honored with two 2023 Stevie® Awards, listed on CRN's 2023 Solution Provider 500, and recognized in Gartner's 2024 Magic Quadrant™. Most recently, we were awarded PAX8's 2024 Partner of the Year and designated as Microsoft CoPilot MVP. We take pride in these accolades and continue to push boundaries in the IT consulting industry.
Join us and be part of our journey toward even greater accomplishments.
POSITION SUMMARY
As a Collections Specialist, you will be responsible for maximizing cash flow and improving DSO. In order to be successful in this role, you should have excellent communication and negotiation skills, and a proven ability to work independently. The Collections Specialist will be expected to act as a liaison between our customers and the organization in a way that supports our mission to deliver an IT experience that clients love, making someone with a combination of collections and customer service experience an ideal candidate. We are looking for a motivated and reliable team player who can work efficiently and effectively, while maintaining accuracy, in a fast-paced environment.
This position requires you to be on-site at our Melville, NY office at least 4x / week and 1 day remote from home. The salary for this position is $60,000 (negotiable based on experience).
RESPONSIBILITIES
- Proven success meeting collection and DSO targets
- Maintain ownership of the AR Aging with respect to your assigned accounts
- Responsible for inbound and daily outbound collection calls and communications with clients
- Facilitate cross functional communication across the organization to resolve customer disputes
- Identify root causes and make recommendations for process improvements
- Negotiate payment plans, when necessary
- Prioritize proactive communications with customers to minimize losses associated with bad debt
- Demonstrate strong customer service skills when handling customer complaints and supporting issue resolution
- Notify management of any financial risk identified
- Make recommendations to put customers on credit hold
- Make recommendations for bad debt write offs
- Assist with cash flow forecasting
- Maintain knowledge of applicable laws, regulations, and compliance standards
DESIRED SKILLSET / EXPERIENCE
50% cash applications)
Sourcepass participates in the E-Verify program. As required by federal law, employees must complete an Employment Eligibility Verification (Form I-9) upon hire. Through the E-Verify program, Sourcepass will verify the identity and employment eligibility of all individuals hired to work in the United States
Salary : $60,000
