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Commercial Lines Insurance Account Manager

Sourcepoint Staffing
Pewaukee, WI Full Time
POSTED ON 1/29/2025
AVAILABLE BEFORE 4/29/2025

Job Description

Job Description

Commercial Lines Insurance CSR – Licensed P & C

If you are an experienced Commercial Lines Insurance Customer Service Rep with an active Property & Casualty license in Wisconsin and want to take your next step forward on a small team that offers flexibility, apply today!

Our client is a small independent insurance agency in Pewaukee specializing in providing small to mid-sized businesses with tailored insurance solutions! Our team is committed to finding the best coverage options with the best carriers and providing top notch service that meet each client’s unique needs. Hybrid schedule with work from home opportunity 2 days a week based on candidate preferences along with a brand new beautiful office when you are on site!

Position Overview :

We’re seeking a licensed Commercial Insurance Customer Service Representative to join our small independent agency dynamic team. In this role, you’ll support business clients by answering coverage questions, handling policy renewals, and ensuring they have optimal protection. This position requires a strong knowledge of commercial insurance and the ability to work collaboratively to serve as a trusted resource.

Key Responsibilities :

  • Process commercial new business, rewrites and renewals in the Applied / Epic System and review commercial new business when received
  • Process and inform customers of advance policy notice cancellations
  • Mail new business policies to the insured as needed (if not delivered by the agent or carrier)
  • Invoice customers when premiums are due and receive and process payments
  • Process over-the-phone endorsements / claims and process certificate of insurance
  • Answer incoming calls as a back-up to the agency receptionist as needed
  • Maintain knowledge of carriers including Acuity, Liberty Mutual, West Bend, Auto-Owners Insurance, inc.

Qualifications :

  • 3 years Commercial Insurance Customer Service experience supporting small and mid-size clients
  • Active Property & Casualty License required
  • Experience with Epic Insurance Agency Software
  • Excellent communication skills, both written and verbal
  • Strong attention to detail and problem-solving abilities
  • What We Offer :

  • Competitive salary with benefits
  • Flexibility to work a hybrid schedule – 2 days remote work per week based on candidate preferences, and opportunity to get off early on Fridays at 4 : 15pm
  • Brand new office in Pewaukee
  • Opportunities for professional development and growth
  • Collaborative and supportive work environment
  • Apply now or email your resume to rle@sourcepointstaffing.com.

    SourcePoint Staffing won the 2020, 2021, 2022, 2023 & 2024 Top Choice Employment Agency in Greater Milwaukee in the Milwaukee Journal Sentinel Top Choice Awards! Come see why our candidates, employees and clients voted us the best to assist in your career search!

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