Intake Specialist for Housing Choice Voucher

ESSENTIAL DUTIES AND RESPONSIBILITES

· Performs all duties in accordance with the departments and position’s performance standards.

· Ensures all information entered in the computer systems is accurate with no exceptions. (Names, Birth dates, and Social Security numbers)

· Conducts interviews with Section 8 applicants for all Section 8 housing programs. Completes forms and documentation in accordance with HASB policies and HUD regulations.

· Completes, types and sends out forms to verify information provided during interviews including employment welfare benefits, social security, landlord references, background checks (i.e., police records) assets, etc.

· Accurately calculates applicants’ income with no exception. Screens Section 8 applicants; determines eligibility and appropriately notifies Section 8 applicants of status with no more than one (1) error per quarter.

· Accurately enters and maintains Section 8 applicant data into computer with no more than one (1) error per quarter.

· Files and maintains information relative to Section 8 applicant status

· Accurately maintains Section 8 waiting list files and purges such files, as necessary. Updates waiting list on a weekly basis.

· Prepares and types of various reports for division including weekly Section 8 application pre-application data and Portability -In Report.

· Conducts Section 8 applicant home visit it required.

· Courteously and thoroughly responds to telephone, personal and written correspondence in a timely manner.

· Corresponds and communicates with area social service agencies to keep them aware of housing availability and services.

· Ensures that HUD regulations and HASB policies are applied accurately and consistently to all residents.

· Maintains Section 8 files in audit-ready condition.

· Timely, and accurate preparation of Portable Families move-in/move-out report for Voucher Management System Report on a quarterly basis with no errors

· Promotes and ensures customer satisfaction with their housing and interactions with HASB staff, with no more than one (1) complaint per quarter.

· Represent HASB in the community.

LEVEL OF CONTACTS

Daily personal and telephone contact with other housing managers, housing inspectors, division supervisor, department manager, Safety and Security Officers, staff, residents and clients. Frequent personal, telephone, and written contact with property owners. Frequent personal, telephone, and written contact with area employers, social service agencies and Legal Services. Occasional personal with members of the Board of Commissioners, city and other government officials, and community representatives.

REGULATIONS, POLICIES AND PROCEDURES

HUD rules and regulations

Occupancy Handbook

Local and state statutes and related to housing

HASB Policies and Procedures

SUPERVISORY RESPONSIBILITIES

None

DECISIONS MADE INDEPENDENTLY

Recommendations of rejections of applicants

Issues unable to handle independently

All matters relating to the news media

Inquiries from mayor, Congress, HUD

Decisions that could set an unfavorable precedent for the agency

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); one year of work experience in public housing or other community service agency; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals. Ability to write routine and correspondence. Ability to speak effectively before groups of customers or employees of organizations. Bilingual skills helpful.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to deal with persons of all ethnic and economic backgrounds in a courteous and effective manner. Ability to calm persons who may be angry or upset.

CERTIFICATES, LICENSES, REGISTRATIONS

Must have a valid driver’s license and must be insurable under HASB’s automobile insurance.

OTHER SKILLS AND QUALIFICATIONS

Must have experience working with computer software such as Microsoft Word, excel and Access. Must have a working telephone.

MACHINES, TOOLS USED

Computer input/output device

Calculator

Automobile

Fax machine

Photocopier

Postage and mail machine

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential duties of this job, the employee is required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vison abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the essential duties of this job, the employee is occasionally exposed to wet and/or humid conditions, outside weather conditions, extreme cold, and extreme heat. The noise level in the work environment is usually moderate.

Job Type: Full-time

Pay: $16.00 - $17.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Evening shift

Work Location: In person

Salary : $16 - $18