What are the responsibilities and job description for the Patient Support Associate - Registration position at South Boston Community Health Center?
Join our team as a Patient Support Associate (PSA) and be the welcoming face and voice of our practice! As the first point of contact for patients and their families, you will play a crucial role in creating a positive and seamless experience from the moment they arrive or call. Your expertise in providing knowledgeable, reliable, and courteous interactions will directly enhance patient care and satisfaction.
In this dynamic role, you will ensure the accuracy of patients’ demographic and insurance information while collaborating closely with our dedicated care team. Your responsibilities will include answering incoming phone calls, scheduling appointments, greeting patients and their families with warmth, and collecting co-payments. If you are passionate about making a difference in patients' lives and thrive in a fast-paced environment, we invite you to apply and help us deliver exceptional care!
This is a full-time position requiring the following schedule:
- Tuesday: 8:30am – 6pm (9)
- Wednesday: 8:30am – 6pm (9)
- Thursday: 8:30am – 6pm (9)
- Friday: 8:30am – 5:30 (8.5)
- Saturday: 8:30am – 1pm (4.5)
Generous tuition assistance after 1 year of service.
Qualifications: High School diploma or equivalent; College degree preferred. Customer service experience in a health care setting preferred.
COVID vaccine and 1 booster required. Flu vaccine required during flu season.
Responsibilities:
- Greets patients in a friendly and attentive manner.
- Registers patients within Epic EMR ensuring all demographic, insurance, and billing information are correct.
- Assures the highest quality standards for all written and verbal communications with coworkers and manager.
- Confirms three patient identifiers to satisfy HIPAA Compliance.
- Books appointments in accordance with the organizations guidelines while incorporating the Patient Centered Medical Home model.
- Daily payment collection and reconciliation
- Performs reminder calls for appointments when necessary for clinic.
- Accepts additional responsibilities as requested.
Job Type: Full-time
Pay: From $19.07 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Weekends as needed
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Preferred)
- Medical receptionist: 1 year (Preferred)
Ability to Commute:
- South Boston, MA 02127 (Required)
Ability to Relocate:
- South Boston, MA 02127: Relocate before starting work (Required)
Work Location: In person
Salary : $19
