DORWAY Business Support SME Supervisor

Job Responsibilities

Who we are:

At the South Carolina Department of Revenue (SCDOR), we are funding a better state to live, work, and play. Offering excellent benefits, hybrid work schedules, tuition assistance, and self-development opportunities, we are a trustworthy partner to our customers and an innovative workplace that supports work-life balance and empowers our employees to reach their highest potential. Open the door to a career at the SCDOR and discover why 93% of our employees agree that they understand how their work directly contributes to the SCDOR’s overall success—by collecting 96% of South Carolina’s general fund, our team serves with purpose and impacts the success of our community.

Learn more about why you should join our team at dor.sc.gov/careers .

We Are Looking For Teammates Who Are

• Able to organize, coordinate, administer, direct, and supervise in order to maintain a self-sufficient DORWAY Business Support SMEs section
• Able to communicate with the public and work closely with internal and external customers
• Able to use independence, discretion, and sound judgement in resolving complex issues
• Committed to customer service
• Knowledgeable of tax policies and procedures
  
  

What You Will Do

As a DORWAY Business Support SME Supervisor you will supervise the daily technical and administrative activities of the DORWAY Business Support SMEs on the DORWAY team, in order to support the agency's integrated tax system.

Primary Job Duties Include

• Assisting the DORWAY SME Manager with the operational management of the DORWAY Business Support SMEs section.
• Recommending and assisting in determining SME assignments for requests, projects, functional area coverage, and section coverage.
• Helping the DORWAY SME Manager in planning and leading meetings as needed.
• Ensuring that the DORWAY SME team exemplifies high initiative, self-motivation, accountability, adaptability, constructive ideas, and team spirit.
• Administering the employee performance program for those you supervise.
• Serving as a liaison between DORWAY Production Support and internal end users.
• Coordinating, monitoring, and assisting with production support requests and end user questions.
• Supporting end users through education and communication related to DORWAY functionality and changes.
• Conducting surveys and studies to address customer issues and needs.
• Evaluating survey and study data to recommend potential process improvements.
  
  

Either

Minimum and Additional Requirements

• A high school diploma and relevant work experience in business management, public administration, or administrative services. OR
• A bachelor's degree.
  
  

Academic degrees must be from an accredited institution of higher learning.

Additional Requirement

• May require the need for extra working hours or hours outside of normal working hours as necessary.
  
  

Preferred Qualifications

These qualifications are not required but are considered when setting a starting salary.

• Gentax experience
  
  

Additional Comments

• EEO: The SCDOR is committed to providing equal employment opportunities to all and does not discriminate on the basis of age, race, color, religion, sex, national origin, disability, and pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation.
• Training: As a DORWAY Business Support SME Supervisor you will participate in a training program to ensure that you have the knowledge and skills to successfully perform your job.
• Hours: Flexible hours may be available from 7:00 a.m. – 6:00 p.m., Monday – Friday (37.5 hours per week).
• Telework schedule: This position may be eligible to work remotely up to two days per week.
  
  

Ready to apply?

• Apply online and complete the application fully, including all current and previous work history and education.
• You may submit a resume, but it will not be considered as a substitute for completing the entire application.
• Candidates selected to move forward in the hiring process will be contacted to complete an aptitude or skills assessment and personality profile (using Criteria Corp) and may be contacted to complete a one-way virtual interview (using Spark Hire).
• Candidates selected for hire are required to comply with all SCDOR tax requirements and are subject to a National Criminal Background Check, which includes fingerprinting.