Customer Account Representative/MSR

Job Purpose

The purpose of the Customer Account Representative (internally referred to as Marketing Sales Representative, MSR) is to act as a customer service representative and the direct point of contact between lottery retailers and the South Carolina Education Lottery (SCEL). This position will be responsible for a pre-assigned group of retail stores to ensure consistency and continuity of service, and provides assistance to those retailers with selling and promoting lottery products. This position is at-will and is not covered by the South Carolina State Employee Grievance Procedure Act.

Job Functions and Responsibilities

• Serves as an SCEL customer service representative and the direct point of contact to a pre-assigned group of retail stores, within a defined, geographic area. Assess retailer lottery needs, such as analysis of ticket usage to determine current inventory needs; provides and places SCEL promotional materials/supplies to assist in the sale of lottery products. Travels extensively in the assigned region to lottery retail outlets to provide customer service.
• Utilizes computerized system to adjust inventory and reallocate lottery tickets to other retailers; provides rapid delivery of special ticket orders to retailers; ensures proper activation for financial accountability and billing purposes.
• Analyzes store layout; identifies and recommends most effective placement of point of sale and promotional items; instructs retailers on techniques to increase sales; motivates retailers to promote SCEL products; identifies and recommends promotional strategies and programs.
• Assists with licensure application process and compliance with lottery requirements; trains new and current retailers concerning instant games, other SCEL games, and operation of SCEL validation equipment.
• Identifies lottery-related complaints or issues from retailers; plans and takes appropriate actions to resolve such problems. Ensures compliance with SCEL rules and regulations.
• Completes accounting, security and sales site visit reports. Consults and meets regularly with the Regional Sales Manager.
• Performs any other duties and special projects as may be assigned.

Minimum Requirements for the Position

Associate’s degree or two-year college equivalent required, with a major in business, marketing or related field preferred, and a minimum of one to three years of relevant work experience.

Must reside Kershaw County.

This position requires a valid drivers’ license and eligibility for bonding.

Knowledge, Skills, and Abilities

The Marketing Sales Representative must have the ability to deal courteously and effectively with retailers and the public; knowledge of SCEL policies, regulations and procedures for conducting SCEL business; knowledge of the South Carolina Education Lottery Act and all laws related to retail activities; ability to operate a motor vehicle; ability to train retailers; the ability to make appropriate decisions by applying established standards and available information to specific situations; and the ability to communicate effectively.