Front Desk Coordinator

Knowledgeable with an Electronic Medical Record Database, Microsoft Word, Microsoft Excel, Microsoft Outlook and scanners.

Position Summary:

Responsible for maintaining smooth operations of the front desk of busy medical practice. Duties include but are not limited to greeting patients in person and on the phone. Checking in and out of patients, answering incoming telephone calls and routing appropriately, scheduling appointments, collecting payments and assisting with outside referrals.

Minimum Qualifications: High school graduate or equivalent with excellent communication skills. One to two years medical customer service experience required.

Job Specific Functions:

• Follow opening and closing procedures according to office guidelines.
• Greet patients in a polite, prompt, helpful manner and provide any necessary instructions/directions.
• Check in/out patients in a timely manner. Inform nursing staff of patient arrivals by printing a router promptly.
• Answer all telephone calls in a friendly and knowledgeable manner..
• Obtain and enter new patient demographics; update patient information as necessary into practice management system to ensure billing accuracy.
• Obtain insurance information;' verification by contacting insurance companies either electronically or by phone. Collect all co-pays and balances, as required by office policies. Understand and apply payments to balances.
• Review all patient forms for accuracy and completion according to office policies prior to accepting.
• Schedule return appointments at check out. Record all patient payments in before the patient leaves.
• Balance deposit at closing showing the day’s total receipts according to office procedure. Maintain files of other related payments and NSF checks, according to policy.
• Assists other front desk employees as needed during the day.
• Schedule appointments with outside providers and obtain prior approval with insurance companies as needed. Notify patient of appointments.
• Attend staff meetings as required.
• Maintains strictest confidentiality, adhering to all HIPAA guidelines and regulations.
• Other duties as assigned.

Core Functions:

• Maintain positive working relationships and demonstrate exceptional customer service skills. Work cooperatively, address conflict and communicate effectively with all providers, team members, patients and their families as appropriate.
• Perform all duties in accordance with the highest professional standards and office policies and procedures. Practice good stewardship of practice resources. Demonstrate initiative and accountability in all assigned tasks.
• Effectively use electronic, verbal, nonverbal, written and interpersonal communication skills in a clear and concise manner to ensure appropriate understanding and response.

Additional Knowledge, Skills and Abilities Required:

• Ability to operate a multi-line telephone system and answering the telephone in a pleasant and helpful manner.
• Must be organized and detail-oriented and able to multi-task. Ability to read, understand and follow oral and written instructions.
• Ability to establish and maintain effective working relationships with patients, employees and the public. Must be able to interact effectively and in a supportive manner with persons of all backgrounds.
• Must be able to remain optimistic and adapt to varying demands in a stressful environment.
• Knowledge of OSHA regulations and medical terminology.

Working Conditions and Physical Demands: Work is performed in a fast-paced, high volume practice. Occasional stress related to workload and customers with urgent needs. Interaction with others is constant and interruptive. Work may require hand dexterity for telephone and office machine operation. Non-clinical areas require sitting, standing and walking associated with a busy office environment. Light physical work and occasional lifting of up to 20 pounds may be required.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, skills and working conditions may change as needs evolve.

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Expected hours: 36 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical office: 1 year (Required)

Work Location: Multiple locations

Salary : $15 - $19