What are the responsibilities and job description for the Clerical Educator position at South Carolina Pediatric Alliance?
Position: Clerical Educator
South Carolina Pediatric Alliance
About South Carolina Pediatric Alliance
South Carolina Pediatric Alliance is dedicated to providing exceptional healthcare services to children and their families. We pride ourselves on our compassionate approach, state-of-the-art facilities, and commitment to improving the health and well-being of our young patients. We are seeking a highly skilled and motivated Clerical Educator to join our team to provide support to our front office staff by facilitating educational and training opportunities.
Position Overview
As a Clerical Educator, you will play an essential role in developing, implementing, and facilitating training programs across all SCPA clinics for front desk personnel. Reporting directly to a CBO Management Team member, you will collaborate closely with the management team to generate operational, productivity, and quality performance reports. Your insights will help implement action plans and best demonstrated practices to standardize, manage, and improve our service delivery model, workflow efficiency, and financial performance. All backgrounds are welcome to apply. The candidate must possess the desire and willingness to learn a new skill in addition to strong leadership, adaptability, and self-education skills.
Key Responsibilities
· Self-education: Gain the necessary tools by learning how the Front Office and Referral department operate, to fulfill the job requirements and responsibilities as a Clerical Educator.
· Training: Implement educational programs, ongoing training sessions and hands on training for front desk personnel, including receptionist and referral specialist.
· Orientation: Conduct sessions for new hires to introduce them to the facility's protocols, procedures, and culture.
· Training materials: Assess the effectiveness of training programs, educational materials, manuals, e-learning modules, workshops, and make necessary adjustments to improve outcomes.
· Assessment: Evaluate the performance and competencies of clerical staff through assessments, observations, and feedback. Analyze operational, productivity, and quality
performance reports. Identify areas for improvement and create individualized development plans across all SCPA clinics.
· Collaboration: Work closely with department heads, managers, and other stakeholders to identify training needs and priorities.
· Support: Serve as a liaison between the CBO and all SCPA clinics. Function as a resource person for clerical staff, answering questions and providing updates on best practices and procedures.
Qualifications
· Has a strong work ethic and leadership skills.
· Possesses critical decision-making abilities.
· Enjoys teaching and looks for ways to continuously improve processes.
· Has a positive attitude and likeability factor to inspire and influence others.
Why Join Us?
South Carolina Pediatric Alliance offers a dynamic and supportive work environment where you can make a significant impact on the lives of our patients and their families. We provide competitive compensation, comprehensive benefits, and opportunities for professional development and growth.
Equal Opportunity Employer
South Carolina Pediatric Alliance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.
Join us in our mission to provide exceptional pediatric care. We look forward to welcoming a dedicated and passionate Clerical Educator to our team.
Job Type: Full-time
Schedule:
- 8 hour shift
Work Location: In person
