Patient Service Representative at Riverside Women's Care

Job Title: Patient Service RepresentativeLocation: Novant Health Riverside Women's Care$500 Sign-On Bonus General Summary:Novant Health Riverside Women's Care is seeking a dedicated and friendly Patient Service Representative to join our team. This role is essential in providing exceptional customer service to patients and ensuring smooth front office operations in a busy, fast-paced medical environment. The ideal candidate will possess strong communication skills, attention to detail, and a professional demeanor to assist with scheduling, patient check-in, and various administrative tasks. Essential Job Responsibilities: Patient Interaction: Greet patients as they arrive at the office, providing a warm, professional, and welcoming experience. Scheduling & Appointments: Answer office phone calls, schedule new appointments, confirm existing appointments, and reschedule as necessary. Ensure all information is accurately entered into the system. Patient Check-In & Data Entry: Collect patient demographics, verify insurance information, and ensure accurate data entry into the electronic health record system. Check-Out & Follow-Up: Assist patients at checkout, process referrals, schedule follow-up appointments, and collect co-pays. Charge Entry & Processing: Process charge entries and manage patient balances. Information Distribution: Provide patients with information on office policies, procedures, and general practice details. Patient Portal Enrollment: Explain the benefits of the patient portal and assist patients with enrollment and usage. Other Duties: Perform additional tasks and responsibilities as required to support the efficient operation of the office. Education & Experience Requirements: High school diploma or GED required. Completion of a medical office assistant program is preferred. Key Skills & Qualifications: Strong interpersonal and communication skills with a professional, patient-centered attitude. Attention to detail and the ability to manage multiple tasks efficiently. Basic knowledge of medical office procedures and insurance verification preferred. Ability to work in a team-oriented, fast-paced environment. Proficiency with office equipment and electronic health record (EHR) systems preferred. Physical Demands:This position involves sitting for extended periods, as well as occasional standing, walking, and lifting up to 20 lbs. Compensation & Benefits: $500 Sign-On Bonus  Benefits include health insurance, paid time off, retirement plans, and more. Novant Health is an Equal Opportunity Employer.