What are the responsibilities and job description for the Remote Live Chat Support Specialist position at South Center Printing Inc?
We are seeking a dedicated and enthusiastic Remote Live Chat Support Specialist to join our team in delivering top-notch customer service. In this role, you will be the first point of contact for our customers, helping them navigate their questions and concerns via live chat. As a Remote Live Chat Support Specialist, you will engage with clients in real-time, providing them with accurate information, troubleshooting issues, and ensuring positive experiences. Your ability to communicate effectively and maintain a professional demeanor will be crucial as you assist customers with inquiries ranging from product information to resolving technical problems. This position offers the flexibility of remote work, allowing you to balance your personal and professional life while contributing to a customer-centric team. You will have the opportunity to work with innovative tools and collaborate with colleagues in a supportive environment that promotes growth and development. If you thrive in a fast-paced environment, are passionate about customer service, and possess strong written communication skills, we encourage you to apply and become a part of our team dedicated to exceeding customer expectations and creating memorable experiences.
Responsibilities
- Respond promptly to live chat inquiries from customers.
- Assist customers with product-related questions and concerns through chat.
- Troubleshoot technical issues and provide step-by-step solutions to customers.
- Maintain a friendly and professional tone in all customer interactions.
- Document and track customer interactions and feedback accurately.
- Coordinate with other team members to resolve customer issues effectively.
- Provide feedback and suggestions to improve products and customer service processes.
Requirements
- Proven experience in customer service, preferably in a live chat support role.
- Excellent written communication skills with a focus on clarity and professionalism.
- Strong problem-solving skills and the ability to work independently under pressure.
- Basic understanding of technical troubleshooting and product support.
- Ability to manage multiple chats simultaneously while maintaining quality service.
- Flexibility to work different shifts, including evenings and weekends as needed.
- Familiarity with customer support software and live chat tools is a plus.
PAY RATE: $20.31 - $31.92 Hourly
Experience and Skills:
- Proven experience in customer service, preferably in a live chat support role.
- Excellent written communication skills with a focus on clarity and professionalism.
- Strong problem-solving skills and the ability to work independently under pressure.
- Basic understanding of technical troubleshooting and product support.
- Ability to manage multiple chats simultaneously while maintaining quality service.
- Flexibility to work different shifts, including evenings and weekends as needed.
- Familiarity with customer support software and live chat tools is a plus.
Job Benefits:
Health, Dental, Life and AD&D Insurance,Employee Wellness and 401k plans,employee stock purchase plan(ESPP),Paid Time Off and Holidays
From: South Center Printing Inc
Salary : $20 - $32
