Energy Assistance Case Manager

Description

POSITION SUMMARY

Under supervision of the Energy Assistance Program Supervisor, the Energy Assistance Case Manager performs a variety of duties, including conducting intakes to determine eligibility for the Energy Assistance Program (EAP) and providing appropriate outreach, referral and advocacy to clients. The Energy Assistance Case Manager will treat all individuals with dignity and respect, make necessary referrals for clients, and exemplify the South Central Community Action Program, Inc. (SCCAP) commitment to empowering people to reach their potential.

ESSENTIAL DUTIES & RESPONSIBILITIES

These should not be construed as a complete list of responsibilities, duties, and skills required of personnel.

• Conducts intakes in offices, client homes, outreach sites to determine eligibility for Energy Assistance Program (EAP) and maintains accurate and timely records of intakes.
• Responsible for assisting and helping with the auditing of all files, claims and paperwork from the EAP program; to ensure complete compliance with all Federal, State and Agency regulations and guidelines.
• Assists with coordinating all mailings for the EAP materials to clients and vendors.
• Conducts Energy Education workshops for program applicants. As well as provides appropriate outreach, referral and advocacy.
• Provides effective short-term crisis intervention to individuals and families.
• Maintains regular contact with community service providers; participates in coordinated service delivery including Bloomington water and trash assistance program.
• Maintains knowledge of and follows all state and/or federal regulations, procedures, policies pertaining to the EAP Programs.
• Attends state/local training and information meetings.
• Assists with the functions of the front desk when needed.
• Performs other duties as assigned.

Qualifications

EDUCATION & EXPERIENCE

High school diploma or equivalency with three years of related experience; or any equivalent combination of education, training, and experience that provides the necessary knowledge, skills, and abilities. Individual must be able to satisfactorily perform duties and;

•     Effectively communicate both orally and in writing; have the ability to write reports and business correspondence;
•     Ability to effectively present information; Spanish speaking ability a plus;
•     Cooperate successfully as a member of a team;
•     Possess good organizational skills, with sensitivity to details; and
•     Proficiency with computer operations and possess skills preferably with MS Office.

REQUIRED SKILLS/ABILITIES

• Must be able to work at various sites under different supervisors.
• Must ensure efficient operations and present a professional image in conduct, attitude, and attire.
• Must be philosophically compatible with the mission of SCCAP.
• Must maintain the integrity of confidential employment, client and business information.
• Must be able to obtain CPR and First Aid Certification (SCCAP will provide the training).
• Ability to travel locally, regionally and nationally to attend to daily work demands, meetings, workshops and conferences.

PHYSICAL/MENTAL DEMANDS

Ability to use departmental equipment, tools, and materials.

Ability to exert physical effort in light to moderate work involving lifting (up to 40 pounds), carrying, pushing, and pulling; ability to stoop, kneel, crouch, and crawl; ability to climb and balance, tasks require perception and discrimination. Requires normal range of hearing and vision.

Must be able to handle diverse work problems on a daily basis.  Requires ability to set priorities and work schedule yet adjust to changes necessitated by last minute assignments and deadline requests that may prove stressful. A consistent pleasant attitude is necessary with personal maturity as an important attribute.  Must relate and interact with people at all levels of the company and in a culturally diverse environment.

SCCAP is committed to providing access, equal opportunity, and reasonable accommodations for individuals with disabilities or sincerely held religious beliefs. Contact Human Resources to request reasonable accommodation.

Salary : $15