What are the responsibilities and job description for the Front Office Coordinator position at South Central Health System?
This is a multi-clinic position which may report to two managers and/or directors.
The job duties of the Front Office Coordinator include:
Works closely with Clinic Manager and Providers to ensure the clinic operates smoothly and safely for patients, staff and visitors.
Assists the Clinic Manager in daily operations of the clinic.
Works with clinic clerical employees to ensure that each clerical employee understands their job description, the desired results associated with their work, and the resources available to achieve the results.
Trains and develops clerical staff with ongoing direction from the Clinic Manager to ensure they are capable of performing their duties.
Supervises clerical staff (clerks and PAR).
Fills in clerical roles as needed.
Monitors Cerner to ensure proper patient flow.
Monitors Cisco Finesse to ensure timely answering of phone calls and appropriate abandonment rate.
Ensure all paperwork is appropriately scanned in by clerks.
Monitor patient registration for errors.
Review End of Day Balancing and consolidate reports for bank deposit and submittal.
Review Insurance denials and hold staff accountable for correction and re-training as needed.
Addresses complaints and resolves problems with the guidance of the Clinic Manager.
Shows superb leadership skills to lead a cohesive, successful team.
Tracks time & attendance, scheduling and coordinating of staff for ETO requests and FMLA, in accordance with policies and procedures, with the Clinic Manager.
Ensures data in EMR is accurate and correct; Runs necessary reports on a regular basis and ensures issues are corrected in a timely manner.
Assist the Clinic Manager with implementation and adherence to SCRMC emergency preparedness, infection control and regulatory compliance for the clinic.
Oversees medical supply inventory and orders supplies as needed.
Represents clinic at functions as requested
Attends all staff or other special meetings as requested.
Participates in budget development as it pertains to the clinic at the direction of the Clinic Manager.
Collaborates with providers and Clinic Manager to establish and follow policies and procedures for clinic operations.
Available to providers and staff at all times to respond to needs, emergencies and answer questions.
Available to patients to answer questions and relay information regarding their care.
Required Knowledge, skills and Abilities:
Must have exceptional people skills, ability to work with providers, patients and staff.
Must provide excellent customer service and interact well with people.
Must be familiar with SCRMC policies and procedures as well as RHC policies and procedures.
Must be detail-oriented and able to multi-task
Must have excellent communication skills, both verbal and written
Must be self-motivated and be able to take initiative without constant supervision.
Must be efficient, Organized and accurate
Must be dependable, timely and keep a positive attitude.
