What are the responsibilities and job description for the OUTREACH SPECIALIST position at South Central Health System?
Responsibilities:
As an outreach specialist, you will be responsible for actively engaging with appropriate populations and specifically with our Medicare and Medicare Advantage populations to promote awareness about AWVs (annual wellness visits), breast cancer screenings, colon screenings, and any other needed outreach related to programs, services, or quality initiatives.
The outreach specialist will be responsible for calling members and attempting to schedule these appointments for the healthcare system members.
Will be trained on how to upload quality metrics to the different payer sites and will be responsible for assisting with quality uploads
Collaborate with the Director of Population Health, Assistant Manager, and other staff to help the healthcare system and providers achieve, master, and obtain excellent or above average quality scores.
Minimum Qualifications:
High School education/diploma
Must exhibit excellent customer service with friendly phone skills/interpersonal relationship skills
Must work well with other staff and providers
Must have excellent motivation with the ability and initiative to work independently and as a multidisciplinary team
Must have excellent time-management skills and organizational skills
Must be a quick learner with clinic or hospital experience and familiar with working with an EHR (electronic health record) and have basic computer skills
Minimum Requirements:
Must have an understanding of healthcare operations and systems
Preferred experience with Excel and Microsoft Word
Able to function/work effectively within an ever-changing environment
Able to meet deadlines and re-prioritize as necessary
Able to navigate pertinent software, systems, and databases utilized by the healthcare system
Able to assist with projects to meet deadlines and expectations
