What are the responsibilities and job description for the Child Support Case Manager Ross - PCN #13008 position at SOUTH CENTRAL OHIO JOB AND FAMILY SERVICES?
Case Manager - Child Support Division
Probationary Hourly Rate: $15.90
(180-365 day probationary period)
Post Probationary Hourly Rate: $16.85
Pay Range: $15.90-$23.28
Internal Applicants: Refer to the compensation policy.
External Applicants: Pay is negotiable based on like work experience and education.
ESSENTIAL FUNCTIONS:
Interviews customers in office, by telephone or through email to determine services (e.g.: paternity, location, child & medical support establishment, modification or enforcement); completes child & medical support order establishment & enforcement, processes as mandated or instructed (e.g.: scheduling administrative hearings, refer cases to CSEA attorneys, complete interstate request); completes all necessary actions to enforce child & medical support orders (e.g.: send default letters to obligors & wage withholding orders to employers & other institutions, suspend licenses, place liens as allowed by law, perform financial institution data match withdrawals, review cases for possible IRS & ODT interception, seek work orders, refer cases to Prosecutor’s Office for criminal non-support, testify before grand jury & in court); reviews child & medical support orders for modification (e.g.: send review & adjustment requests to customers, examine request for valid reasons to review, send review & adjustment packets, send denial notices, review orders & complete the Ohio Supreme Court Guidelines, prepare findings & mail to parties, schedule & attend administrative hearings, prepare review packets & forward to the appropriate court for a final entry or schedule a court hearing); monitor cases for default & other needed action; enter, retrieve & maintain case-related information pertaining to actions taken on child support cases. (e.g.: enters & updates information into specified electronic program, review data for case-related information, enters information into the running record comments in SETS). Maintains confidentiality as specified by federal, state or local rules & laws. Attends staff meetings, training & conferences as assigned.
Completes location of non-custodial parents (e.g.: send postal verifications, employment & medical insurance verifications, access location information as instructed through electronic or personal means (e.g.: property records, bank accounts, internet accounts, etc.) process alerts as generated); complete paternity establishment services (e.g.: schedule DNA testing, refer cases to CSEA legal department for judicial paternity establishment, complete interstate requests); schedule & attend hearings & court as assigned or subpoenaed; may testify in court.
Monitors case activity for compliance with Federal and State performance standards. Maintains statistical information used for the preparation of required reports. Maintains case records, hard copy & electronic as instructed. Attends meetings, conferences & training to receive information pertaining to departmental operations as assigned.
Exhibits regular & predictable attendance.
NON-ESSENTIAL FUNCTIONS:
All other duties as assigned by director or designee.
Salary : $16 - $23