Revenue Agent

Job ID: 29825
Agency: Department of Revenue - Motor Vehicle Division
Location: Pierre, SD
Salary: $23.82 - $25.00/hr, depending on qualifications
Pay Grade: H
Closing Date: 01/09/2025

Why the Department of Revenue?

At the Department of Revenue, our culture is the foundation of everything we do—for our employees, the community, and the citizens of South Dakota. We are committed to fostering an open and collaborative environment that prioritizes exceptional customer service, supports a thriving economic climate, and remains accountable to the people we serve. Does this sound like a place where you could thrive? Here’s what you can expect as a member of our team:

• Innovation – We are constantly exploring new ways to grow and improve.
• Professional growth – We offer exciting challenges and valuable training opportunities.
• Career development – We invest in our employees through comprehensive onboarding, mentoring, and leadership programs.
• Job Fit – You’ll get to do what you do best every day.
• Collaboration – Work closely with a dedicated and supportive team.
• Community Impact – Contribute to local organizations and initiatives throughout the year.

If you’re looking for an organization that values growth, collaboration, and giving back, the Department of Revenue is the place for you.

Who we're looking for:

• Are you skilled at managing multiple tasks and projects simultaneously, all while maintaining a positive attitude and a strong sense of confidentiality?
• Does the idea of a dynamic work environment, where each day brings new challenges, excite you?
• When problems arise, do you stay calm and quickly find effective solutions?
• Do you take pride in serving others and delivering exceptional service to the department’s customers?

What you will do:
As a Revenue Agent, you will play a key role in supporting the operation of a contact center within the Motor Vehicle Division. In this lead worker position, you will assist the Information Section Supervisor in managing incoming calls, ensuring they are handled efficiently, and providing guidance to staff with any questions or concerns. You will be responsible for offering support and training to other Motor Vehicle staff, county treasurer staff, and the general public regarding the laws and procedures related to vehicle titling and registration. Additionally, you will assist with the upkeep of the customer portal and data systems used within the Division. This role also requires the ability to train staff and county officials, with occasional travel as needed. This individual will work on collections including letters and jeopardy assessments.

What you need:

The ideal candidate will have:

• Experience working effectively in team settings, with strong time management and organizational skills.
• A keen eye for detail.
• Excellent verbal and written communication skills, including proper spelling, punctuation, and grammar.
• Advanced proficiency in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).
• The ability to interpret and communicate laws, policies, and information clearly.
• Strong interpersonal skills and the ability to build and maintain positive working relationships.

In addition, a strong work ethic, discretion, confidentiality, and a positive attitude are essential!

If you thrive in a fast-paced environment, enjoy working with a dynamic team, and are comfortable with both implementing and adapting to changes, this position is a great fit for you!

This is a Full-Time 40 Hours Weekly position with the Department of Revenue - Motor Vehicle Division. For more information, please visit https://dor.sd.gov/individuals/motor-vehicle/.

This position is eligible for Veterans’ Preference per ARSD 55:10:02:08.

NCRC: If you possess a National Career Readiness Certificate, please submit the certificate with your application. For more information on how to acquire a National Career Readiness Certificate contact a South Dakota Department of Labor and Regulation Job Service Office. A certificate is not necessary to be considered.

The State of South Dakota does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9. The State of South Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire.

The State of South Dakota offers $0 premium employee health insurance option plus eleven paid holidays, generous vacation and sick leave accrual, dental, vision, and other insurance options, and retirement benefits. You can view our benefits information at https://bhr.sd.gov/job-seekers/work-for-state-government/. This position is a member of Class A retirement under SDRS.

Must apply online: https://gen-stateofsouthdako-trn.inforcloudsuite.com/hcm/xmlhttp/shorturl.do?key=VW
You must apply online, emailed resumes or submissions will not be accepted.
South Dakota Bureau of Human Resources
Telephone: 605.773.3148 Email: careers@state.sd.us
http://bhr.sd.gov/workforus
"An Equal Opportunity Employer"

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