Call Center Scheduler

South Denver’s oldest specialty medical practices. Established in 1973, SDCA celebrates over 50 years of service to the south metro community and is committed to the highest quality patient care. The mission of South Denver Cardiology is to be the provider of choice for delivering the highest quality cardiac care to adults in the region. Be part of a team that is making a difference!

Duties/Responsibilities:

• Answer, triage and route multiple phone lines.
• Management of high call volume.
• Scheduling of office visits and outpatient diagnostic testing.
• Assist Physicians and staff in placing and transferring calls.
• Ability to learn and provide Alpha Numeric paging needs.
• Manage incoming hospital requests according to set protocol.
• Key player and participant in alerting entire building of emergencies.
• Assist callers with directions to all office locations.
• Take messages when required and maintain said records of all communications
• Follow all established call handling protocol as provided by the Supervisor Maintain patient confidentiality according to HIPAA regulations
• Assist in any additional clerical duties requested by the Supervisor Represent our Practice and Facility to referring Physicians, patients and all other callers, in a positive and pleasant manner.

Required Skills/Abilities:

• Ability to multi-task, problem solve, and prioritize tasks based on urgency.
• Excellent usage of Multi phone line system and heavy computer use.
• Friendly and professional telephone manner.
• Ability to work cooperatively and communicate effectively with others.
• Flexibility, promptness and desire to be a team player.
• Excellent organizational, oral and written communication skills.
• Exceptional attention to detail with emphasis on accuracy and efficiency.

Education and Experience:

• Must have high school diploma or equivalent (GED)
• Medical office experience preferred

Physical Requirements:

• Ability to assist with adult patient in emergencies as needed
• Lifting requirements do not exceed 25 pounds

Anticipated end date: 03/05/2025

*This job description is not intended to be an exhaustive list of all duties. Employee may perform other related duties as assigned.

Job Type: Full-time

Pay: $20.00 - $22.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Cardiology

Schedule:

• 8 hour shift
• Monday to Friday

Language:

• Spanish (Preferred)

Ability to Commute:

• Littleton, CO 80120 (Required)

Ability to Relocate:

• Littleton, CO 80120: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $23