Manager, Community Resource Center

Description

Fully on-site at our Community Resource Center, located at 3736 W. Oakland Park Blvd., Lauderdale Lakes, FL.

Position Summary: The Manager of the Community Resource Center will oversee daily operations, lead a diverse team, and drive strategic initiatives to expand community engagement and enhance service delivery, with programs addressing the social needs of the community. This role requires a dynamic leader with exceptional managerial skills, a passion for community health, and the ability to forge strong partnerships with local organizations, healthcare providers, and other stakeholders.

Essential Duties and Responsibilities:

1. Develop and implement strategic initiatives to increase community outreach and resource utilization.
2. Build and maintain strong relationships with local businesses, healthcare providers, non-profit organizations, government agencies, community and faith-based leaders.
3. Organize community events, health fairs, and workshops that align with the center’s mission to address social determinants of health (SDoH) and reducing disparities in maternal-child health outcomes.
4. Ensure that programs offered comply with regulatory requirements and organizational policies.
5. Lead quality assurance initiatives to continuously enhance service delivery and member satisfaction.
6. Manage the daily operations of the center, ensuring a smooth and efficient processes and fosters collaboration with our shared tenant.
7. Ensures the CRC offers a varied calendar of classes and events that align with needs and interests of the community.
8. Supervise and mentor a multidisciplinary team, ensuring high performance, professional development, and accountability.
9. Lead regular team meetings, performance reviews, and training sessions to maintain a motivated, cohesive workforce.
10. Foster a collaborative environment that encourages innovative solutions and continuous improvement.
11. Prepare and present regular operational and financial reports for senior leadership.
12. Act as the primary point of contact between the resource center and external stakeholders.
13. Prepare, manage, and monitor the center’s budget; ensure fiscal responsibility while maximizing impact.
14. Identify opportunities for cost savings and efficiency improvements without compromising service quality.
15. Coordinate with external vendors and partners, as well as the landlord and property management to secure necessary supplies and resources.
16. Organize and oversee community advisory committee to ensure programs align with the needs and interests of both Community Care Plan and the communities served by the Heart CRC.
17. Ensures staff participates in contractually required training programs.
18. The CRC Manager works in collaboration with the Concierge Care Coordination (C3) staff, CCP’s Customer Experience team and Pharmacy staff to provide CCP members assistance to self-manage health conditions, increase access to behavioral health, navigate plan benefits, provider linkages and social services to reduce barriers and gaps in care.
19. Collaborates with CCP Marketing and Communications to promote the CRC on social media, newsletters, and other communication strategies to promote center awareness.
20. Create a welcoming and supportive environment by embodying CCP’s vision to be the driving force to ensure that every community has access to high quality affordable healthcare.
21. Identifies and verbalizes to CCP the culture, norms, beliefs, and preferences of their community to ensure CCP has a good understanding of the community’s unique needs.
22. Performs other related duties as assigned.

This job description in no way states or implies that these are the only duties performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Skills and Abilities:

• Experience in program development and quality improvement initiatives.
• Ability to adapt to a dynamic work environment and manage multiple priorities.
• Proficiency in using data analytics tools to drive decision-making.
• High emotional intelligence and a collaborative leadership style.
• A proactive, results-oriented mindset with a passion for community impact.
• Sensitive to multi-cultural communities and a passion for serving others.
• Must be able to work in a fast-paced environment.
• Ability to work some evening and weekend hours.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear.   The employee is frequently required to stand, walk, and sit. The employee is occasionally required to bend, stoop, kneel, push, pull, crouch or crawl. The employee may occasionally lift, carry and/or move up to 25 pounds. A valid driver’s license and access to a car suitable for transporting event materials will be needed.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office, travel to other offices, as well as domestic, travel.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

We are an equal opportunity employer who recruits, employs, trains, compensates and promotes regardless of age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.

Qualifications

Qualifications:

• Bachelor’s degree in public health, Business or Healthcare Administration, Social Work or related field.
• Minimum of 5 years of experience in community services, non-profit management, or healthcare operations, with at least 2 years in a supervisory or managerial role.
• Demonstrated success in leading teams, managing budgets, and driving operational improvements.
• Strong strategic planning and organizational skills with the ability to analyze data, set clear goals, and achieve measurable outcomes.
• The ideal candidate will have knowledge of, and ties to the local community
• Bilingual Highly Preferred (English, Spanish and/or Creole)