What are the responsibilities and job description for the Front Desk Clerk, Hotel Jacaranda - South Florida State College position at South Florida State College?
Part-time position to assist hotel and restaurant guests with reservations, registration and accommodations, and to perform clerical functions related to the Front Desk operation at the Hotel Jacaranda. Flexible schedule: Monday-Saturday, 2 pm-11 pm (night or day shift as needed). Sundays and holidays required.
Duties and Responsibilities:
- Registers and assists guests upon arrival and check-out in a courteous and efficient manner.
- Develops and maintains thorough knowledge of hotel policies and procedures, availability, rates, staff assignments and daily activities.
- Records, reports and follows up on complaints and needed maintenance to the Front Desk Supervisor or her designee.
- Maintains a clean, neat appearance at all times and maintains the front desk work area in a like manner.
- Secures room keys and guest valuables in accordance with hotel policies.
- Operates switchboard, answering calls in a timely and courteous manner, routing calls to appropriate destination and/or taking messages noting name of caller, phone number, time of call and message.
- Checks all machines for supplies, replacing as needed before leaving shift and reporting to Front Desk Supervisor when supplies need to be ordered.
- Maintains in safe and businesslike manner all monies, credit slips, records, and reports assigned to Front Desk. Completes all reports, counts money and makes deposit of same before check-out of shift.
- Tags all "found" items with date, location where found, and finder's name, and places in Lost/Found cabinet as per policy and procedure.
- Upon arrival for each shift, checks all lobby lights, A/C levels, and music type and volume to ensure a pleasant hotel and dining room experience for guests, making adjustments as needed.
- Receives mail and distributes to appropriate guest boxes and re-routes mail on same day as delivered for guests/students who have left the hotel.
- Works holidays as assigned by the hotel manager.
- Assists with clerical duties as required.
- Contributes to unit planning, assessment, and college institutional effectiveness efforts.
- Acts as a Campus Security Authority (CSA)/responsible person for Title IX and Clery Act compliance. Must participate in all required CSA/responsible person training.
- Acts in accordance with College and hotel policies and procedures at all times.
- Performs other duties as assigned.
Job Requirements:
Educational: High school diploma or equivalency preferred.
Experiential: Hotel/restaurant experience preferred. Cashiering experience preferred.
Additional Information:
Classification: Career Service, Level 1
Reports To: Front Desk Manager
Posting Date: January 18, 2023
Hourly Rate: $12.50 (approx. 24-32 hrs/wk)
Application review begins: February 6, 2023
SOUTH FLORIDA STATE COLLEGE IS AN EQUAL ACCESS/EQUAL OPPORTUNITY INSTITUTION
You may be eligible for Veteran's Preference. Click here for the Veteran's Preference Claim form to determine your status. If eligible, complete the form and upload it along with your DD214 (or other comparable document) in the "Add/Update Document" section of the application process.
Applicants with disabilities who need assistance in the application or hiring process should contact: Human Resources, 863-784-7132, or send written request to:
South Florida State College
ATTN: Director, Human Resources
EA/EO & ADA Officer
600 West College Drive
Avon Park, FL 33825
Salary : $13