Guest Relations and Administrative Marketing Coordinator

Job Summary

The Guest Relations and Administrative Coordinator serves as the welcoming face of our organization, ensuring an excellent experience for visitors while providing key administrative and marketing support. This role requires maintaining strong partnerships with local lodging providers, staying informed about community offerings, and contributing to office efficiency and marketing efforts.

ResponsibilitiesVisitor Relations

• Serve as the primary point of contact for visitors, offering accurate and engaging information.
• Maintain a professional and welcoming atmosphere in the visitor center.
• Stay informed about local attractions, events, and lodging options to enhance guest experiences.
• Gather and analyze visitor feedback to improve services.

Lodging Partner Relations

• Build and nurture relationships with lodging partners to foster collaboration.
• Communicate regularly with partners to share updates, promotions, and opportunities.
• Act as a liaison to support lodging partners’ success and engagement.

Administrative Support

• Manage front desk operations, including handling phone calls, emails, and walk-in inquiries.
• Maintain office organization, supplies, and records for smooth operations.
• Provide administrative support such as scheduling and correspondence.
• Assist with event planning and coordination as needed.

Marketing Assistance

• Collaborate with the Digital Media Manager on social media, website updates, and email campaigns.
• Distribute promotional materials to lodging partners and other stakeholders.
• Assist with data entry and analytics for marketing reports.
• Support the Executive Director in creating and executing marketing campaigns.

Collaboration

• Build and maintain positive relationships with lodging partners, local businesses, and community stakeholders to foster mutual support and collaboration.
• Work closely with the Executive Director and the rest of the staff to support organizational goals and initiatives.
• Collaborate effectively with various community members and groups, ensuring seamless communication and coordination.
• Provide assistance to team members during events, marketing efforts, and other key activities, contributing to a cohesive and successful team dynamic.

Requirements

• High school diploma or equivalent; additional education in hospitality, marketing, or related fields is a plus.
• Strong interpersonal and communication skills with a guest-focused approach.
• Experience in customer service, administrative support, or tourism is preferred.
• Familiarity with local attractions, lodging options, and the community is highly desirable.
• Proficiency with office software such as Microsoft Office Suite or Google Workspace.
• Ability to multitask, prioritize, and maintain attention to detail in a dynamic environment.

Work Environment

• Based primarily at the visitor center with occasional off-site events or meetings.
• Weekend and evening availability may be required during peak seasons or events.

Job Types: Full-time, Part-time

Pay: From $20.00 per hour

Expected hours: 20 – 40 per week

Schedule:

• Day shift
• Weekends as needed

Ability to Commute:

• South Haven, MI 49090 (Required)

Ability to Relocate:

• South Haven, MI 49090: Relocate before starting work (Required)

Work Location: In person

Salary : $20