Manager, Practice Operations

South Key is looking to hire for one of our clients!

Our client is looking to fill a medical practice manager role in the Chicago area.

The ideal candidate will possess exceptional organizational, communication, and interpersonal skills, combined with the ability to manage both the business and clinical aspects of our practice. As Practice Manager, you will play a crucial role in overseeing operational efficiency, patient satisfaction, team coordination, and strategic growth.

Key Responsibilities

Operational Leadership:

• Oversee and streamline all aspects of practice operations, including front desk, patient intake, appointment scheduling, billing, and medical records management.
• Maintain and optimize practice workflows to ensure efficiency and enhance patient experience.
• Supervise and lead office staff as well as foster partnership with clinic leadership.
• Implement and monitor key performance indicators (KPIs) to ensure the practice is meeting financial, operational, and patient satisfaction goals.

Patient Experience & Satisfaction:

• Ensure the highest levels of customer service by creating a welcoming, professional, and compassionate environment for all patients.
• Address and resolve patient concerns and complaints, ensuring swift and satisfactory resolution.
• Maintain patient retention strategies and enhance patient communication to foster long-term relationships.

Staff Management & Development:

• Hire, train, and develop practice staff, ensuring ongoing education and professional growth.
• Conduct regular performance evaluations, provide constructive feedback, and address performance issues as needed.
• Foster a positive and collaborative team culture that aligns with the practice’s mission and values.

Marketing & Practice Growth:

• Develop and execute marketing strategies to promote the practice and attract new patients.
• Utilize patient feedback to improve services and enhance the practice’s reputation within the community.
• Identify opportunities for expanding services or offerings that align with the practice’s mission and patient needs.

Qualifications:

• Experience: Minimum 10 years of experience managing a medical practice, with at least 5 years in a leadership role in a concierge or high-touch healthcare setting.
• Education: Bachelor’s degree in Healthcare Administration, Business Administration, or related field (Master’s degree preferred).
• Skills & Competencies:
• Strong leadership, management, and interpersonal skills.
• Extensive knowledge of medical office operations, billing systems, and patient management software.
• Financial acumen with experience in budgeting, forecasting, and financial reporting.
• In-depth understanding of healthcare regulations, insurance processes, and compliance requirements.
• Ability to handle confidential information with discretion and professionalism.
• Excellent communication skills and ability to build rapport with patients, staff, and external stakeholders.

Desirable Attributes:

• Passion for delivering exceptional patient care and service.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.
• Proactive problem-solver with a focus on continuous improvement.
• Strong project management skills with the ability to implement change effectively.
• Experience with concierge healthcare models, direct primary care, or high-end medical services.

Job Type: Full-time

Pay: $95,000.00 - $125,000.00 per year

Schedule:

• 8 hour shift

Work Location: In person

Salary : $95,000 - $125,000