Division Director, Housing Assistance Program

Summary: As a member of SMOC’s Senior Management Team, this position is a key contributor in the development and achievement of the organization’s mission, strategic, and business objectives. Principally responsible for the overall design, implementation and successful administration of the Rental/Housing Assistance and Housing Consumer Education Center Programs (HCEC), this position is also responsible for meeting all program compliance and funding requirements across the operating center.

Why Work for SMOC?

• Flexible schedule, work/life balance and a 35-hour work week.
• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer Paid Life Insurance & AD&D and Long-Term Disability after 6 months of employment.
• Two Comprehensive Medical Plans with HRA Employer cost-sharing and 79% of premiums covered by the Employer.
• Dental w/ Orthodontic Coverage with 75% of premiums covered by the Employer
• EyeMed Vision Insurance
• 403(B) Retirement Plan with a company match on day one.
• Additional voluntary benefits including – additional Term and Whole Life Insurance policies, Accident Insurance, Critical Illness, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities:

• Develop and maintain a skilled and knowledgeable management team capable of effectively collaborating with internal departments, external agencies and funding sources
• Direct and evaluate all operations and staff functions of Rental Assistance Programs and the Housing Education Consumer Center.
• Develop and implement up-to-date strategic plans that effectively serve clients, funding sources, internal customers, and communities, with a focus on communication that exceeds satisfactory customer service. Contribute to the agency’s efforts to affect local, state and federal policy to enhance the programs and organization’s success
• Establish performance standards for each functional area within prescribed agency policy. Monitor staff achievement and compliance with the same
• Develop department work plans, programs and staffing needs to ensure projects, grants and contracts goals and objectives are achieved
• Develop department budgets and monitor performance to ensure performance targets are achieved
• Manage and improve efficiencies by utilizing fiscal reports and controls
• Monitor grant and contract reporting requirements for compliance
• Review, monitor and adhere to program policies, staff training requirements, and program quality assurance and compliance expectations.
• In partnership with SMOC’s CBO and Director of Operational Compliance, coordinate EFA program compliance tracking in order to meet quality assurance expectations.
• Review program contract agreements for conformity to funding source policies, rules and regulations.
• Partner with program compliance director to generate/update program guides and processes.
• Monitor production and quality of performance for all grants and contracts, reporting as required to funding sources, SMOC’s Executive Management and Chief Executive Officer (CEO)
• Initiate and maintain relationships with funding sources
• Participate with leadership in strategic planning and the development of program policy and objectives
• Proactively identify and inform the Chief Business Officer and/or CEO of any issues that may adversely affect the organization
• Initiate, build, maintain, and reinforce positive and collaborative relationships with external providers, funders, and all service area representatives.
• Provide guidance and leadership that promotes strong teamwork, partnership, and integration within the programs under this division, all SMOC programs, and all external providers.
• Evaluate and provide timely feedback to staff on performance related matters. Assess and identify staff member’s strengths and developmental needs. Implement performance development plan to ensure the development and/or maintenance of skills necessary to achieve organizational and position specific requirements;
• Manage the operational and fiscal activities of the program/department to include: staffing levels, budgets, and financial goals.
• Recruit, manage, develop and evaluate staff by providing timely mentoring, training and performance management. Complete required paperwork in accordance with company policy.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
• Other duties as assigned.

Knowledge and Skill Requirements:

• Bachelor’s Degree in public administration, community development, urban planning, social services, a field related to the specific are of responsibility or equivalent experience.
• 5-7 years’ experience, preferably in a non-profit setting, in a responsible position in program or project management or contract administration
• Knowledge of governmental regulations and budget compliance and reporting requirements
• Above average communication skills both verbal and written
• Ability to provide exceptional customer service to employees, Board of Directors and key stakeholders
• Excellent interpersonal skills and demonstrated ability to interact professionally with culturally and educationally diverse staff and clients
• Sound judgement and ability to take initiative
• Strong computer skills, including proficiency in contemporary operating systems
• Proficiency with Microsoft Office Suite
• Obtain Nan McKay Executive Management Certification within one year

Organizational Relationship: Directly reports to Chief Business Officer. Direct reports of this position are the Directors of Federal Program Rental Assistance, Rental Assistance Tech & State Programs Director, Director, Housing Consumer Education. Indirect reports of this position are HQS Inspection Supervisor, Program Representative Supervisor, Billing Specialist, Project Based Voucher Program Specialist, Program Representative- State Programs, Relocation Specialist, Administrative Generalist, Fuel Assistance Generalists

Physical Requirements: Mobility to use office machines, sitting, standing, ability to lift archive boxes filled with files, able to climb stairs, bending and reaching.

Working Conditions: As part of the responsibilities of this position, the Division Director – Housing Assistance Programs will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

We are an equal opportunity employer committed to diversity in the workplace.