Program Advocate, Family Emergency Shelter

SUMMARYAs a member of the Family Shelter staff team, provide coverage on weekend days / eves. Responsible for overall functioning of the shelter during shift. Monitor the adherence of the shelter rules and routines by residents; ensure security and safety of the shelter.PRIMARY RESPONSIBILITIESBe responsible for the safety and security of the shelter.Respond calmly and effectively in emergency situations.Monitor chores, curfews and household rules and routines.Set limits, de-escalate disruptive situations and give warnings as needed.Written communication in the logs at the end of each shift.Offer support to residents.Attend all staff meetings, group trainings and supervisions as needed.Accept donations and oversee volunteer activities.Uphold confidentiality.Answer telephone and door.Manage clothing and household donationsMaintain housekeeping suppliesCommunicate with maintenance teamComplete minor housekeeping as needed. Clean and prepare rooms for new families.Complete daily staff log notesEngage all clients by understanding and addressing their needs whether within or outside the scope of work.Communicate effectively with clients and staffMaintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.Ensure compliance with program / department, agency and / or funder requirements, as well as, SMOC policies & procedures.Other duties as assigned.KNOWLEDGE AND SKILL REQUIREMENTSMinimum High School Diploma or GED.Sensitivity to low-income families of diverse backgrounds.Ability to work independently.Bilingual strongly preferred.Good oral and written communications skills.Must have valid driver’s license and reliable transportation.ORGANIZATIONAL RELATIONSHIPDirectly reports to Program Director.Indirectly reports to Component Director.PHYSICAL REQUIREMENTSAbility to ascend and descend stairs.Ability to lift a minimum of 25 lbs.WORKING CONDITIONSAs part of the responsibilities of this position, Program Specialist, Family Shelter Support, you will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.ORGANIZATIONAL RELATIONSHIPDirectly reports to Program Director.Indirectly reports to Component Director.PHYSICAL REQUIREMENTSAbility to ascend and descend stairs.Ability to lift a minimum of 25 lbs.WORKING CONDITIONSAs part of the responsibilities of this position, Program Specialist, Family Shelter Support, you will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.We are an equal opportunity employer committed to diversity in the workplace.Monday, Wednesday and Friday 8 : 00am - 4 : 00pm21 hours per week