What are the responsibilities and job description for the ACH Payments Specialist position at South Shore Bank?
Description
SUMMARY:
For those seeking to deliver the latest financial solutions rooted in trustworthy, high-quality service, Charlesbridge, a mutual bank holding company, provides operational support, resources, legacy, and innovative thinking to financial institutions so they can deliver a suite of flexible, personalized solutions designed to meet the evolving needs of our clients and our communities. Our local roots, dedication to the communities we serve, loyalty to our people, and commitment to excellence ensure that we remain a trusted partner in an ever-evolving financial journey, today and tomorrow. While our employees are committed to helping our clients, we are committed to our employees. To support our employees, we offer a competitive benefit package with Medical, Dental, Vision, Flexible Spending, Tuition Reimbursement, Childcare Subsidy, Retirement, Life Insurance, and many other benefits.
The ACH Payments Specialist is responsible for Payment Channel operational functions of back-office processing, which includes ACH and online banking. This role provides a full range of professional, technical, and general support to customers and Bank including, but not limited to technical and general support, assisting customers with security settings and overall product usage; addressing routine inquiries and answering questions, providing step by step technical instruction and support via telephone, e-mail or in person, responding to customer inquiries or complaints and troubleshooting. This role will also be responsible for resolving customer concerns, problems, and discrepancies through a variety of means including reconciling accounts, entering corrections, and reversing customer fees or charges with the concurrence of Bank management.
This position is in a fast-paced environment with several processing time frames, compliance regulations, and daily deadlines. This role requires the ability to perform and understand numerous operational functions completed within this division. You may also represent Deposit Operations on special projects and/or task force committees as required.
Essential Duties And Responsibilities
Requirements
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION And/or EXPERIENCE
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel, reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the work environment is usually moderate.
KEY POINTS
Charlesbridge is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, gender, sexual orientation, age, marital status, national origin, physical or mental disability, veteran or disability status, gender identity, or expression, citizenship, genetic information, ancestral origin, military status, pregnancy, childbirth, and or conditions relating to pregnancy or any other related medical conditions or any other status protected by Federal, State or local laws.
Here at Charlesbridge, we strive to foster a culture where every voice is valued and where employees have a sense of belonging and connection with each other. We are dedicated to creating a work environment that understands, supports, and welcomes diverse perspectives and backgrounds. Together, we will create an inclusive and culturally competent and supportive environment where employees model behavior that enriches both Banks and the communities we support.
EOE/F/M/Vet/Disabled
SUMMARY:
For those seeking to deliver the latest financial solutions rooted in trustworthy, high-quality service, Charlesbridge, a mutual bank holding company, provides operational support, resources, legacy, and innovative thinking to financial institutions so they can deliver a suite of flexible, personalized solutions designed to meet the evolving needs of our clients and our communities. Our local roots, dedication to the communities we serve, loyalty to our people, and commitment to excellence ensure that we remain a trusted partner in an ever-evolving financial journey, today and tomorrow. While our employees are committed to helping our clients, we are committed to our employees. To support our employees, we offer a competitive benefit package with Medical, Dental, Vision, Flexible Spending, Tuition Reimbursement, Childcare Subsidy, Retirement, Life Insurance, and many other benefits.
The ACH Payments Specialist is responsible for Payment Channel operational functions of back-office processing, which includes ACH and online banking. This role provides a full range of professional, technical, and general support to customers and Bank including, but not limited to technical and general support, assisting customers with security settings and overall product usage; addressing routine inquiries and answering questions, providing step by step technical instruction and support via telephone, e-mail or in person, responding to customer inquiries or complaints and troubleshooting. This role will also be responsible for resolving customer concerns, problems, and discrepancies through a variety of means including reconciling accounts, entering corrections, and reversing customer fees or charges with the concurrence of Bank management.
This position is in a fast-paced environment with several processing time frames, compliance regulations, and daily deadlines. This role requires the ability to perform and understand numerous operational functions completed within this division. You may also represent Deposit Operations on special projects and/or task force committees as required.
Essential Duties And Responsibilities
- Fraud Monitoring review of various reports and systems to identify suspicious account activity.
- Monitoring External Transfer set up to identify suspicious activity and confirm customers’ eligibility for service.
- Performs and reviews Debit Card Alerts in Verafin to mitigate fraud and identify fraud trends.
- ACH Federal Reserve Settlement Balancing with FIS reports receiving and origination.
- Review transactions on the ACH OFAC report, according to established procedures and deadlines (critical function related to OFAC compliance).
- Review ACH Stop Suspect Report and Non-Post decisioning for ACH Overdraft Exceptions.
- Perform Daily ATM Settlement function and prepare posting sheet for ATM discrepancies reported by branches.
- Review and Process Death Notifications received through Fedline Web.
- Review and Process Government Reclamations.
- Review prenote customers and provide Contact Center prenote report for correspondence to be mailed to customers.
- Perform ACH Disputes and mail ACH stop payments when received.
- Complete the proof of assigned general ledger accounts according to deadlines; research and resolve outstanding items.
- Assist with Deposit Operations Record Retention schedule. This includes monitoring retention, storage locations, destruction, and creating documentation according to requirements.
- Testing of application changes. This role will include the testing of products and service changes, including special projects and implementation tasks.
- Assess and provide feedback on automation and streamlining opportunities throughout the division.
- Provide a full range of customer service to both internal and external customers.
- Acts as a backup to all other teams as needed. Actively ensures they are cross trained in the functions of the division.
- Adhere to the Bank’s privacy and data security policies including but not limited to safeguarding of sensitive information and complying with relevant regulations to protect non-public information.
Requirements
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION And/or EXPERIENCE
- Associate’s degree or 3 years of relevant banking experience.
- Proven customer service, and problem-solving skills.
- Proficient with Microsoft Office including Outlook, Word, Excel, and Access.
- Familiar with FIS Contact Center SRM and CMSE.
- Problem-solving and analytical skills.
- Ability and desire to multi-task, prioritize, meet deadlines, and work in a fast-paced environment.
- Strong oral and written communication skills.
- Detail oriented.
- Demonstrate initiative and resourcefulness.
- Knowledge of general banking regulations.
- Preferred experience and understanding of ACH Rules and Regulations. AAP Accreditation preferred.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel, reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the work environment is usually moderate.
KEY POINTS
Charlesbridge is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, gender, sexual orientation, age, marital status, national origin, physical or mental disability, veteran or disability status, gender identity, or expression, citizenship, genetic information, ancestral origin, military status, pregnancy, childbirth, and or conditions relating to pregnancy or any other related medical conditions or any other status protected by Federal, State or local laws.
Here at Charlesbridge, we strive to foster a culture where every voice is valued and where employees have a sense of belonging and connection with each other. We are dedicated to creating a work environment that understands, supports, and welcomes diverse perspectives and backgrounds. Together, we will create an inclusive and culturally competent and supportive environment where employees model behavior that enriches both Banks and the communities we support.
EOE/F/M/Vet/Disabled
