Business Systems Analyst II

Job Type

Full-time

Description

SUMMARY :

For those seeking to deliver the latest financial solutions rooted in trustworthy, high-quality service, Charlesbridge, a mutual bank holding company, provides the operational support, resources, legacy, and innovative thinking to financial institutions so they can deliver a suite of flexible, personalized solutions designed to meet the evolving needs of our clients and our communities. Our local roots, dedication to the communities we serve, loyalty to our people, and commitment to excellence ensure that we remain a trusted partner in an ever-evolving financial journey, today and tomorrow. While our employees are committed to helping our clients, we are committed to our employees. To support our employees, we offer a competitive benefit package with Medical, Dental, Vision, Flexible Spending, Tuition Reimbursement, Childcare Subsidy, Retirement, Life Insurance, and many other benefits.

Reporting to the Business Systems Analyst Manager, the Business Systems Analyst II is responsible for working with business units to examine and support new and existing applications and processes, report common issues, evaluate system performance, and recommend new systems and procedures. Collaborates with team members, key business contacts, and information technology partners to determine the best approach for utilizing technology in various business units. With minimal supervision, this position must be able to provide escalated systems support, guide junior analysts, assist and / or lead low-med complex systems. Evaluate and implement potential solutions and document results.

ESSENTIAL DUTIES AND RESPONSIBILITIES

General

• Administers applications, including design, application configuration, and user management.
• Serves as primary liaison between business units, vendors, and the technology team working closely with the application / vendor owner.
• Leads and collaborates with application / vendor owner to manage vendor relationships from a technology support and coordination standpoint.
• Reviews and manages vendor communications on enhancements, upgrades, changes, and system outages for systems that they manage.
• Responsible for opening change tickets for system updates with the vendor and following the internal Change Control Process.
• Collaborates with business units and project team for creating, executing, and validating user acceptance test (UAT) scripts for application changes, upgrades, and newly implemented systems.
• Proactively works with business units to identify potential efficiency and automation opportunities within the applications they manage.
• Collaborates with business units to document process and workflow diagrams.
• Proactively works with the project management team to assist in defining business requirements. Also, provides the Project Manager with any additional task they feel needs to be added to the project plan.
• Assists business units in creating and updating standard operating procedures and ensures that the IT Team is informed and versed in system support.
• Partners with vendors to support business unit to address questions and resolve issues associated with applications that are currently in use or newly implemented.
• Provides escalated support for business unit applications.
• Resolves application support tickets within the SLA timelines. Ensuring that KPIs are met.
• Reviews issues with business unit(s). Uses root cause analysis to identify the issue and when escalation to the vendor is needed.
• Provides application support ticket reports, such as updates, status, and resolution information, to business units.
• Participates in application user groups for applications that they manage.
• Participates in business continuity exercises ensuring recovery time objectives (RTOs) and recovery point objectives (RPOs) are met.
• Adhering to the Bank's privacy and data security policies including but not limited to safeguarding of sensitive information and complying with relevant regulations to protect non-public information.
• May be required to be available off-hours to minimize business impact of system upgrades, implementations, and tier 1 system issues. This may include system outages, business continuity, and other critical business issues and interruptions.

SECONDARY / RESPONSIBILITIES

None

SUPERVISORY RESPONSIBILITIES

Additional responsibilities to guide BSA I

Consider this description to be the foundation of your job, not its boundaries. Expect to participate in internal and external training sessions and activities not described here which enhance the quality of service to the client.

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and / or EXPERIENCE

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Must be able to analyze and convert raw data into cohesive, presentable data to be shared with multiple sources upon request.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel, reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must regularly lift and / or move up to 10 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

KEY POINTS

Charlesbridge MHC is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, gender, sexual orientation, age, marital status, national origin, physical or mental disability, veteran or disability status, gender identity, or expression, citizenship, genetic information, ancestral origin, military status, pregnancy, childbirth, and or conditions relating to pregnancy or any other related medical conditions or any other status protected by Federal, State or local laws.

Here at Charlesbridge MHC we strive to foster a culture where every voice is valued and where employees have a sense of belonging and connection with each other. We are dedicated to creating a work environment that understands, supports, and welcomes diverse perspectives and backgrounds. Together, we will create an inclusive and culturally competent and supportive environment where employees model behavior that enriches both the Company and the communities we support.

EOE / F / M / Vet / Disabled

Salary Description

78,200 - $85,000

Salary : $78,200 - $85,000