HR Employee Relations and Culture Manager

Description

For those seeking to deliver the latest financial solutions rooted in trustworthy, high-quality service, Charlesbridge, a mutual bank holding company, provides the operational support, resources, legacy, and innovative thinking to financial institutions so they can deliver a suite of flexible, personalized solutions designed to meet the evolving needs of our clients and our communities. Our local roots, dedication to the communities we serve, loyalty to our people, and commitment to excellence ensure that we remain a trusted partner in an ever-evolving financial journey, today and tomorrow. While our employees are committed to helping our clients, we are committed to our employees. To support our employees, we offer a competitive benefit package with Medical, Dental, Vision, Flexible Spending, Tuition Reimbursement, Childcare Subsidy, Retirement, Life Insurance, and many other benefits.

The ideal candidate will exercise a high level of integrity with highly sensitive, confidential information. The HR Employee Relations and Culture Manager is responsible for fostering a positive work environment by driving employee engagement initiatives, supporting organizational culture, and effectively managing employee relations. This role also oversees the performance review process, ensuring alignment with organizational goals and employee development needs. The HR Employee Relations and Culture Manager partners with managers and employees to address workplace concerns, ensure compliance with policies and employment laws, and enhance overall employee satisfaction and productivity. This position will demonstrate a high level of integrity, and a proactive approach to customer service.

Essential Duties And Responsibilities

• Collaborate with the Chief Human Resources Officer to develop and implement programs to promote employee engagement, satisfaction, and retention.
• Conduct surveys, focus groups, and feedback sessions to gather employee input and identify areas for improvement.
• Review results of employee engagement survey; contribute to discussions to improve workplace.
• Collaborate with Chief Human Resources Officer on the design and execute recognition programs and team-building activities.
• Track and analyze employee relations trends, engagement metrics, and performance review data to identify patterns and recommend solutions.
• Support Diversity, Equity, and Inclusion (DEI) strategies to cultivate an inclusive and supportive workplace culture.
• Be an active member of the DEI Council.
  
  

Employee Relations

• Act as the primary point of contact for employee relations issues, providing guidance, support, and resolution in a timely and effective manner.
• Provide counseling, support and advice to managers for appropriate resolution of employee relation issues (discipline, conflict resolution, terminations, etc.) and enhance employee engagement.
• Investigate and resolve employee concerns and complaints, ensuring fairness, consistency, and adherence to company policies and applicable employment laws.
• Provide coaching and counsel to managers on handling employee performance, disciplinary actions, and workplace issues.
• Maintain accurate documentation of employee relations matters, ensuring compliance and confidentiality.
  
  

Performance Review Management

• Assist the CHRO with the annual performance review process, ensuring consistency, fairness, and alignment with organizational goals.
• Manage the new hire review process, including sending reviews to managers, track for completion and provide Final Approval for HR.
• Partner with managers to provide guidance on setting measurable goals, delivering constructive feedback, and developing employee growth plans.
• Monitor the completion of performance reviews and provide training or tools to support effective evaluation practices.
• Analyze performance data to identify trends and recommend strategies to enhance productivity and engagement.
  
  

General

• Assist with New Hire Orientation.
• Administer exit interviews.
• Ensure consistent application and communication of Company policies, procedures, and practices.
• Stay current with federal, state, and local employment laws and regulations, ensuring compliance in all HR practices.
• Provide guidance and training to managers and employees on HR policies and procedures.
• Prepare reports and presentations for leadership on employee relations, engagement, and performance review outcomes.
• Adhere to the Bank’s privacy and data security policies including but not limited to safeguarding of sensitive information and complying with relevant regulations to protect non-public information.
• Complete all internal Bank training as assigned and required.
• Exhibit the ability and desire to embrace and enhance the Company culture.
• Develop and maintain relationships with all employees; act as a resource and employee advocate; facilitate strong communication between employees and management.
  
  

Consider this description to be the foundation of your job, not its boundaries. Expect to participate in internal and external training sessions and activities not described here which enhance the quality of service to the client.

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION And/or EXPERIENCE

• 5 years of HR Management experience with a focus on employee relations, engagement, and performance management.
• PHR/SPHR or SHRM-CP/SHRM-SCP certification preferred.
• Strong knowledge of employment laws and regulations.
• Excellent interpersonal and communication skills with the ability to build trust and credibility at all levels of the organization.
• Conflict resolution and problem-solving skills with a focus on employee-centered solutions.
• Strong organizational skills and attention to detail, particularly in managing performance review processes.
• Ability to handle sensitive and confidential information with professionalism.
• Proficiency in HRIS systems and Microsoft Office Suite.
• Ability to analyze data, draw conclusions, and make appropriate recommendations.
• Proficiency with Excel and Microsoft Office 365, required.
  
  

Skills

• Basic knowledge of the banking and financial services industry including federal laws and regulations a plus
• Willingness to gain new knowledge and technical skills.
• Intermediate math skills: the ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals; locate routine mathematical errors; compute rate, ratio, and percent, including the drafting and interpretation of bar graphs.
• Exceptional verbal, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, read, analyze, and interpret documents and professional journals, understand procedures, write reports, correspondence, and procedures, speak clearly to customers and employees.
  
  

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk; use sufficient hand, arm and finger dexterity or feel objects, tools, or controls. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

KEY POINTS

Charlesbridge is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, gender, sexual orientation, age, marital status, national origin, physical or mental disability, veteran or disability status, gender identity, or expression, citizenship, genetic information, ancestral origin, military status, pregnancy, childbirth, and or conditions relating to pregnancy or any other related medical conditions or any other status protected by Federal, State or local laws.

Here at Charlesbridge, we strive to foster a culture where every voice is valued and where employees have a sense of belonging and connection with each other. We are dedicated to creating a work environment that understands, supports, and welcomes diverse perspectives and backgrounds. Together, we will create an inclusive and culturally competent and supportive environment where employees model behavior that enriches both Banks and the communities we support.

EOE/F/M/Vet/Disabled