What are the responsibilities and job description for the Automotive Service Dispatcher position at South Shore Chrysler Dodge Jeep Ram of Five Towns?
At South Shore Chrysler Dodge Jeep Ram, we are committed to an environment where the customer is always treated with respect and dignity. Our employees are our most valuable resource and growth is encouraged through diligence, teamwork & consistency. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today!
What We Offer
- Medical, Dental & Vision Insurance
- 401K Plan Match
- Paid time off and vacation
- Short/Long Term Disability
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Saturday Lunches
- Family owned and operated
- Long term job security
- Health and wellness
- Discounts on products and services
- Above average industry pay
Responsibilities
-
Effectively and courteously communicates with customer in order to schedule service / maintenance / sales call while gathering information on the customer’s current systems and needs as well as ensuring that the decision maker is present at the time of the call.
-
Responsible for calling customers to remind them of the upcoming scheduled appointment, to keep the customer informed on any changes in technician/installer arrival time, and to schedule service/maintenance calls.Understand customer; match requirements and concerns to various service options
-
Explain service being performed and keep customer informed and updated throughout the service of their vehicle
-
Stay up to date on new products, features, accessories and attending product training as required
-
Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
-
Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
-
Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.
Qualifications
-
Service Dispatch experience preferred
-
Strong focus on providing excellent customer service
-
High school diploma or higher education
-
Clean driving record & valid driver's license
-
Driven personality, eager to improve and able to work within and support internal teams
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
