What are the responsibilities and job description for the Automotive Service Representative position at South Shore Chrysler Dodge Jeep Ram of Five Towns?
Company Overview
South Shore Chrysler Dodge Jeep Ram of Five Towns is a family-owned business that values honesty, integrity, and customer satisfaction. We are committed to creating a work environment where our employees feel valued and supported.
Job Description
We are seeking an Automotive Service Cashier to join our team. As a key member of our service department, you will be responsible for greeting customers, computing bills, receiving payments, operating the cash register, and reconciling the cash drawer daily. You will also schedule service appointments, refer customers to the service advisor or other appropriate individual as needed, and maintain repair orders and parts invoices.
Responsibilities:
Required Skills and Qualifications:
South Shore Chrysler Dodge Jeep Ram of Five Towns is a family-owned business that values honesty, integrity, and customer satisfaction. We are committed to creating a work environment where our employees feel valued and supported.
Job Description
We are seeking an Automotive Service Cashier to join our team. As a key member of our service department, you will be responsible for greeting customers, computing bills, receiving payments, operating the cash register, and reconciling the cash drawer daily. You will also schedule service appointments, refer customers to the service advisor or other appropriate individual as needed, and maintain repair orders and parts invoices.
Responsibilities:
- Greet customers at the cashier window in a professional manner.
- Compute customer bills accurately and efficiently.
- Receive cash, checks, and credit card payments from customers, recording the amount received.
- Operate the cash register with precision and attention to detail.
- Reconcile the cash drawer daily to ensure accuracy and prevent discrepancies.
- Schedule service appointments promptly and effectively.
- Refer customers who have questions about the work performed, additional maintenance, or repairs to the service advisor or other appropriate individual.
- Handle customer complaints with integrity and poise, referring dissatisfied customers to the appropriate individuals for resolution when necessary.
- Maintain and file repair orders and parts invoices accurately and efficiently.
- Closely all open invoices to ensure timely payment.
- Provide clerical and secretarial assistance to the service department as needed.
- Maintain a professional appearance at all times.
- Keep the work area neat and clean.
Required Skills and Qualifications:
- Excellent listening and communication skills, with a positive and outgoing personality.
- Punctual nature and ability to handle schedule flexibility and dynamic work environment.
- Professional appearance and eagerness to improve on all aspects.
- CDK knowledge and experience.
