What are the responsibilities and job description for the Desktop Engineer position at South Shore Health?
If you are an existing employee of South Shore Health then please apply through the internal career site.
Requisition Number : R-18402
Facility :
LOC0014 - 549 Columbian Street549 Columbian StreetWeymouth, MA 02190
Department Name :
SHS IT Systems & Server
Status : Full time
Budgeted Hours : Shift :
Day (United States of America)
The Desktop Engineer is primarily responsible for aspects of IT Desktop environment including planning, architecting, organizing, implementing, supporting and monitoring the desktop infrastructure and systems, under the direction of the Manager, Systems and Server. This will be a hands-on engineering role that will be involved in planning, designing, developing standards, and implement various desktop platforms, troubleshooting tools, desktop management tools, and desktop patching and software deployment tools, to support a high performance and resilient desktop infrastructure.
Job Responsibilities :
- Manage and maintain an SCCM environment, including operating system deployments, automated software updates, patch management, and application deployments across the infrastructure
- Responsible for creating Windows 10 software images for endpoint devices
- Responsible for thin client firmware deployment and inoperability with 3rd party devices
- Administer Group Policy, Office Customization Tools and other configuration settings for endpoints
- Collaborate with IT teams to optimize and automate workstation and software deployment and configuration
- Provide escalated technical assistance to IT support teams, investigating and resolving systems-related matters of significance
- Apply best practice problem-solving techniques to develop reliable solutions to a variety of problems independently
- Provide root cause analysis and identification of corrective actions for given problems
- Identify interdependencies in system and application components, and submit recommendations for improvements
- Prepare and maintain clear, accurate documentation for an audience of IT infrastructure engineers and support teams for a variety of critical functions
- Communicate effectively regarding operations and environmental changes
- Continuously develop and demonstrate subject matter expertise on established and emerging hardware and software platforms
- Assume additional responsibilities as requested
- Responsible for process and procedures for application packaging and documentation
- Update / Create documentation as needed (user guides, admin guides, knowledge base articles, FAQs, quick reference guides)
- Create standard operating procedures on all solutions implemented
- Research, evaluate, and remain current on emerging tools, techniques, and IT technologies
- Working effectively in a collaborative and innovative team-oriented environment
- Actively work with multiple groups to review work and to remove impediments / roadblocks
- Fix issues preventing individual devices being patched where necessary
- Develop solutions and identify areas for continual improvement of our vulnerability compliance position
- Track and monitor deviations and requests for deviations to baseline configurations
- Ability to troubleshoot application installations and end user issues pertaining to usage of various desktop applications (Internet Explorer, Java, Office 2016, O365, Adobe products, and various antivirus suites)
- Strong understanding of Edge, Internet Explorer, and Chrome (security zones, document modes, add-ons) and ability to troubleshoot / identify web app and site security or compatibility related issues
- Perform software distribution and patch management to Windows PC's, laptops, and servers
- Other duties as required
Job Requirementss :
Minimum Education - Preferred
Bachelor's degree in computer science, Information Technology or other technical field preferred. Incumbents who not hold degrees may qualify if they have achieved applicable certifications and / or requisite work experience in training.
Minimum Work Experience
Required additional Knowledge, Skills and Abilities :
Monday through Friday
Responsibilities if Required :
Education if Required :
License / Registration / Certification Requirements :
