Broadband Technician

Are you ready to start improving people’s lives through faster and reliable technology? Do you like working with others to find solutions and see customer satisfaction? South Slope Cooperative Communications is seeking an innovative, self-motivated individual to join our team as a Broadband Technician in North Liberty, IA.

Required: All applicants must complete the following Culture Index survey in order for your application to be complete. Thanks! https://go.cultureindex.com/p/Q4NPIDcu25Gh5cDBkyly

Position Objective /Goal:

The goal of the Broadband Technician position is to assist with installation and repair of phone, internet and television services for residential and business customers. The Broadband Technician will troubleshoot South Slopes network issues and equipment to ensure timely isolation and resolution of problems to avoid service disruptions and to ensure customer satisfaction.

Skills and Qualifications:

• Strong communication and interpersonal skills.
• Ability to work various hours and different shifts.
• Must be customer service oriented and driven to provide quality service.
• Must possess a mechanical aptitude, with the ability to use common tools
• Ability to understand and follow directions as given.
• Ability to work with minimal supervision.
• Must have core values: respect for others, be responsible and trustworthy.
• Ability to follow safety procedures at all times.
• Self-starter, with the ability to prioritize workload

Core Responsibilities:

• Experience with traditional POT's services, cable locating, phone systems, CAT5/fiber wiring installation and termination.
• Ability to locate underground facilities; Install and perform proper termination of various categories of inside wiring and fiber optics.
• Install service and equipment for new subscribers
• Maintain and repair existing services and equipment by using test sets to locate line trouble. Determine necessary repairs which may include repairing or replacing wiring, cable, pedestals, pedestal stubs, station protectors, ground connections, running new wires and replacing jacks, lids and pedestals as needed
• Drive company vehicle to specific location(s) as directed to perform locates.
• Maintain company equipment per service requirements and safety guidelines.
• Assist other crew members in relocating as needed.
• Deliver outstanding customer service and contribute to a sales oriented culture.

Education:

• High School Diploma or equivalent.

Experience:

• Prior telecommunications experience preferred
• Mechanical aptitude with prior experience and ability to use common tools

Work Environment:

Must be able to work indoors as well as outdoors for an 8-hour period and work in extreme weather conditions including wind, rain, hail, sleet, snow etc. Must be able to work outdoors with varying temperatures during the Summer and Winter months including excessive heat and/or cold temperatures. Must be willing to interface with Customers to complete service requests, installs, and repairs at both residential and business locations.

Physical Demands/Essential Job Functions:

• Standing (Continuously)
• Sitting (Continuously)
• Lifting/Pushing/Pulling (Frequently)
• Stooping and Squatting (Frequently)
• Driving (Frequently)
• Lifting up to 50 lbs. (Occasionally)
• Walking on all types of terrain, e.g. grass, ditches, gravel in and around residential and rural areas (Frequently)
• Bending (Frequently)
• Kneeling (Frequently)
• Climbing (Frequently)

Reasonable Accommodation:

Reasonable Accommodations can be made if and when requested under ADA. Medical documentation will be requested from the employee to understand the employee’s need for an accommodation and/or the employee’s medical restrictions. If there is an accommodation requested, all medical information should be certified by the employee’s treating medical provider.

Travel:

Traveling may be required during working hours as well as during on-call hours to assist with

installs/repairs.

Affirmative Action Plan (AAP/EEO Statement):

South Slope provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other:

• Must be authorized to work in the United States.
• Must successfully pass a pre-employment criminal background check and preemployment drug screen.
• Valid driver’s license and good driving record; Possession of CDL-A, or ability to obtain CDL-A.
• Other duties may be assigned based on business needs or at the discretion of the Designated Supervisor within the scope of the Collective Bargaining Agreement.

Job Type: Full-time

Pay: Up to $28.93 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call

Work Location: In person

Salary : $29