Broadband Technician

Springville Cooperative Telephone Association

Broadband Technician

Position Overview:

The goal of the Broadband Technician position is to assist with installation and repair of telephone and internet services for residential and business customers in Springville, Iowa and the surrounding area. The Broadband Technician will troubleshoot SCTA network issues and equipment to ensure timely isolation and resolution of problems to avoid service disruptions and to ensure customer satisfaction.

Core Responsibilities:

• Maintain Central Office, Outside Plant, and Customer Premise equipmentincluding traditional POT's services, Key Telephone systems, CAT5 and fiber wiring installation and termination.
• Ability to locate underground facilities
• Install service and equipment for new subscribers
• Maintain and repair existing services and equipment by using test sets to locate line trouble. Determine necessary repairs which may include repairing or replacing wiring, cable, pedestals, pedestal stubs, station protectors, ground connections, running new wires and replacing jacks, lids and pedestals as needed
• Drive company vehicle to specific location(s) as directed to perform locates.
• Maintain company equipment per service requirements and safety guidelines.
• Assist other crew members as needed.
• Deliver outstanding customer service and contribute to a sales oriented culture.

Skills and Qualifications:

• High School Diploma or equivalent
• Strong communication and interpersonal skills.
• Ability to work various hours and different shifts.
• Must be customer service oriented and driven to provide quality service.
• Must possess mechanical aptitude, with the ability to use common tools.
• Ability to understand and follow directions as given.
• Ability to work with minimal supervision.
• Must have core values: respect for others, be responsible and trustworthy.
• Ability to follow safety procedures at all times.
• Self-starter, with the ability to prioritize workload

Work Environment:

Must be able to work indoors as well as outdoors for an 8-hour period and work in extreme weather conditions including wind, rain, hail, sleet, snow etc. Must be able to work outdoors with varying temperatures during the Summer and Winter months including excessive heat and/or cold temperatures. Must be willing to interface with Customers to complete service requests, installs, and repairs at both residential and business locations.

Physical Demands/Essential Job Functions:

• Identify and distinguish colors
• Standing (Continuously)
• Sitting (Continuously)
• Lifting/Pushing/Pulling (Frequently)
• Stooping and Squatting (Frequently)
• Driving (Frequently)
• Heavy Lifting (Occasionally)
• Walking on all types of terrain, e.g. grass, ditches, gravel in and around residential and rural areas (Frequently)
• Bending (Frequently)
• Kneeling (Frequently)
• Climbing (Frequently)

Reasonable Accommodation:

Reasonable Accommodations can be made if and when requested under ADA. Medical documentation will be requested from the employee to understand the employee’s need for an accommodation and/or the employee’s medical restrictions. If there is an accommodation requested, all medical information should be certified by the employee’s treating medical provider.

Travel:

Traveling may be required during working hours as well as during on-call hours to assist with installs/repairs.

Equal Employment Opportunity Statement:

Springville Cooperative Telephone Association, Inc. provides equal employment opportunities to all qualified employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other:

• Must be authorized to work in the United States.
• Must successfully pass a pre-employment criminal background check and preemployment drug screen.
• Other duties may be assigned based on business needs or at the discretion of the Designated Supervisor.
• Job Type: Full-time plus on call.

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401K
• Paid time off
• Clothing Allowance

Schedule:

• 8 hour shift * Day shift
• Monday to Friday
• On call Work
• Location: In person

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call

Work Location: In person

Salary : $20 - $25