What are the responsibilities and job description for the User Support Specialist position at South St. Paul Public Schools?
Position Type : Technology
Date Posted : 12 / 11 / 2024
Location :
High School Effective immediately, the Human Resources Department is accepting online applications for the position of User Support Specialist in the Technology Department. The position is full time (12 month; 8 hours per day), Monday through Friday.
Annual salary is $57,882 per the Independent-Technology Group.
Application Process
To be considered for the position, submit online application at www.sspps.org. The application window will be from 12 / 11 / 2024 through 1 / 3 / 2025. Applications will be reviewed the week of 1 / 6 / 2025 with the intention to reach out to desired applicants for interviews the week of 1 / 13 / 2025. The anticipated start date at this time is 2 / 3 / 2025.
Reports to : Director of Technology
Job Summary
This position provides help desk and end-user support services for staff, students and parents by responding to and resolving user device, network and application needs, questions and problems. They document their service and solutions and focus on developing the capacity of their customers to be independent technology practitioners. The User Support Specialist's primary scope of operation includes hardware, operating systems and applications between the keyboard and the network switch.
Job Functions
- Provide Technology Help Desk services to staff, student and parent customers by responding to incoming requests, researching and documenting resolutions to issues, and escalating issues when appropriate.
- Provide assistance, guidance and learning to Tech-Media Assistants.
- Participate actively in group problem solving with Technology team members to develop quality solutions to customer and operational issues.
- Manage user accounts in Active Directory and Google Admin Console according to user onboarding and off boarding procedures. Troubleshoot and resolve issues with user accounts.
- Provide basic training to new users, and ongoing training to all staff in the effective operation of district standard classroom and operational technology.
- Install, configure and test hardware, operating systems and applications both on-site and using district device and software management and deployment systems.
- Manage student device deployment, updating, maintenance and collection.
- Manage technology equipment, inventory, storage and maintenance.
- Provide assistance for events requiring audio-visual and other technology support.
- Assess user needs and recommend appropriate hardware and software solutions.
- Act as a project manager for the site to which he / she is assigned with implementation of department initiatives.
- Research and evaluate technology trends and hardware and software developments.
- Serve on workgroups researching and recommending district technology options and future purchases.
- Research, write and publish articles, tip sheets and other communications for users.
- Maintain a positive, professional and safe educational and work environment at all times.
- Participate in "all hands on deck" projects or events.
- Travel to all district sites to provide assistance.
- Other duties as assigned.
Knowledge, Skills and Abilities Required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Desired :
Physical Requirements
Regularly required to move about buildings providing technology assistance to staff; ability to crawl, stoop, reach, etc., in order to troubleshoot technology problems and / or install / remove equipment; and must have the ability to lift or move up to 50 pounds unassisted.
Benefits at South St. Paul Public Schools :
HealthPartners coverage for medical and dental
403(b) retirement with district match
TRA (Teacher Retirement Association) benefits
Flexible spending account
Paid time off and leave benefits
Complete benefits details available through Human Resources. Benefits vary by position and contract.
Salary : $57,882
