What are the responsibilities and job description for the Financial Center Teller- Berthoud, CO position at South State Bank?
As a leading regional bank, SouthState has been providing financial solutions to individuals, families, and businesses in the Southeast for more than 100 years. SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve, and our team members share core values that make SouthState a great place to bank, and a great place to work.
Summary:
The purpose of the Financial Center Teller position is to provide quality service to customers through efficient and accurate financial transaction processing as well as identify sales opportunities direct or referred.
Responsibilities:
Assist customers by processing a variety of financial transactions quickly with minimal or no errors according to established Bank policies and procedures
Provide account services to customers by receiving deposits, verifying cash and endorsements, cashing checks, accepting savings deposits and withdrawals
Verify customer identity, endorsements, and signatures while maintaining alertness for forgeries, stop payments, fraudulent items, and false identification
Balance cash drawer daily in accordance with established policies and procedures
Perform specialized tasks such as official checks, cash advances, coin sorting
Accept loan payments
Process night depository bag deposits
Answer Inquiries regarding checking and savings accounts and other bank related products
Resolves issues with customer accounts
Assist with balancing vault and ATM
Admit customer to safe deposit box as needed
Consistently meet customer service expectations by offering excellent service, including greeting customers, smiling, using their name and building rapport with customers designed to generate customer loyalty
Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
Actively participate in meeting financial center growth initiatives offering referrals and services to new and existing clients
Participate in weekly coaching sessions with financial center leadership
Actively serve as a team player involved in achieving financial center goals
Promote, cross sell, and assist customer with basic questions regarding bank products and services
Explain, promote and refer bank products and services to customers
Qualifications:
Education Requirements
High school diploma or equivalent education certificate (GED)
Minimum Experience
Minimum of 6 months of experience in a sales and service environment involving cash handling and face-to-face customer service interaction.
Knowledge, Skills, & Abilities
Ability to complete routine transactions with limited supervision
Strong organizational, interpersonal, communication, and customer relation skills
Attention to detail and mental concentration for accurately performing tasks
Ability to balance multiple tasks simultaneously
Ability to handle frequent interruptions
Ability to follow standard operating policies and procedures
Proven ability to identify customer needs and tailor features and benefits of products/services to customers with differing needs
Ability to make personal connections, engage and educate customers, ask open-ended questions and use listening skills to establish trust and build lasting customer relationships
Computer proficiency with working knowledge of Microsoft Office Suite applications, required
Ability to adapt to changing work environment
Ability to work during branch hours of operation
Effective time management
Excellent interpersonal and communication skills
Strong team player
General knowledge of Bank Secrecy Act and OFAC related responsibilities in the performance of daily operations to ensure adherence to bank policies and compliance with all regulatory requirements
Position requires lifting, carrying, or moving heavy items. Must be able to lift up to 25 lbs.
May be required to sit or stand for long periods of time
In accordance with Colorado law: Colorado pay for this position is anticipated to be between $38,183.02 - $57,273.99 , actual offers to be determined based on applicant’s skills, experience and education.
While the anticipated deadline for the job posting is 02-23-2025, we encourage you to submit your application as we may still consider qualified candidates beyond this date.
Benefits | SouthState Careers
In accordance with Colorado law: Colorado pay for this position is anticipated to be between $38,183.02 - $57,273.99 , actual offers to be determined based on applicant’s skills, experience and education.
While the anticipated deadline for the job posting is 03-20-2025, we encourage you to submit your application as we may still consider qualified candidates beyond this date.
Benefits | SouthState Careers
Summary:
The purpose of the Financial Center Teller position is to provide quality service to customers through efficient and accurate financial transaction processing as well as identify sales opportunities direct or referred.
Responsibilities:
Assist customers by processing a variety of financial transactions quickly with minimal or no errors according to established Bank policies and procedures
Provide account services to customers by receiving deposits, verifying cash and endorsements, cashing checks, accepting savings deposits and withdrawals
Verify customer identity, endorsements, and signatures while maintaining alertness for forgeries, stop payments, fraudulent items, and false identification
Balance cash drawer daily in accordance with established policies and procedures
Perform specialized tasks such as official checks, cash advances, coin sorting
Accept loan payments
Process night depository bag deposits
Answer Inquiries regarding checking and savings accounts and other bank related products
Resolves issues with customer accounts
Assist with balancing vault and ATM
Admit customer to safe deposit box as needed
Consistently meet customer service expectations by offering excellent service, including greeting customers, smiling, using their name and building rapport with customers designed to generate customer loyalty
Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
Actively participate in meeting financial center growth initiatives offering referrals and services to new and existing clients
Participate in weekly coaching sessions with financial center leadership
Actively serve as a team player involved in achieving financial center goals
Promote, cross sell, and assist customer with basic questions regarding bank products and services
Explain, promote and refer bank products and services to customers
Qualifications:
Education Requirements
High school diploma or equivalent education certificate (GED)
Minimum Experience
Minimum of 6 months of experience in a sales and service environment involving cash handling and face-to-face customer service interaction.
Knowledge, Skills, & Abilities
Ability to complete routine transactions with limited supervision
Strong organizational, interpersonal, communication, and customer relation skills
Attention to detail and mental concentration for accurately performing tasks
Ability to balance multiple tasks simultaneously
Ability to handle frequent interruptions
Ability to follow standard operating policies and procedures
Proven ability to identify customer needs and tailor features and benefits of products/services to customers with differing needs
Ability to make personal connections, engage and educate customers, ask open-ended questions and use listening skills to establish trust and build lasting customer relationships
Computer proficiency with working knowledge of Microsoft Office Suite applications, required
Ability to adapt to changing work environment
Ability to work during branch hours of operation
Effective time management
Excellent interpersonal and communication skills
Strong team player
General knowledge of Bank Secrecy Act and OFAC related responsibilities in the performance of daily operations to ensure adherence to bank policies and compliance with all regulatory requirements
Position requires lifting, carrying, or moving heavy items. Must be able to lift up to 25 lbs.
May be required to sit or stand for long periods of time
In accordance with Colorado law: Colorado pay for this position is anticipated to be between $38,183.02 - $57,273.99 , actual offers to be determined based on applicant’s skills, experience and education.
While the anticipated deadline for the job posting is 02-23-2025, we encourage you to submit your application as we may still consider qualified candidates beyond this date.
Benefits | SouthState Careers
In accordance with Colorado law: Colorado pay for this position is anticipated to be between $38,183.02 - $57,273.99 , actual offers to be determined based on applicant’s skills, experience and education.
While the anticipated deadline for the job posting is 03-20-2025, we encourage you to submit your application as we may still consider qualified candidates beyond this date.
Benefits | SouthState Careers
Salary : $38,183 - $57,274
