What are the responsibilities and job description for the CB Customer Service Representative - Decatur, AL position at South State?
As a leading regional bank, SouthState has been providing financial solutions to individuals, families, and businesses in the Southeast for more than 100 years. SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve, and our team members share core values that make SouthState a great place to bank, and a great place to work.
The Corporate Billing Customer Service Representative is responsible for contacting customers to obtain payment statuses on past-due invoices, research past due invoices if needed, document obtained statuses in the cbCentral system, provide customers requested copies of invoice documents to support past due statuses, enter customer reported disputes and requests for account adjustments into the cbCentral system, work and resolve cbCentral assigned tasks , solicit customer enrollment for e-mail statements and answer and resolve in-bound calls placed to the Corporate Billing Customer Service Queue.
ESSENTIAL JOB DUTIES
- Make an average of 65 calls a day
- Work buyout schedules if assigned
- Perform research on past-due invoices
- Work email and statement exceptions if assigned
- Work return mail if assigned
- Document status updates in cbCentral in a clear and concise manner
- Provide excellent customer service by answering inbound and outbound customer service requests in a timely and professional manner
- Solicit customer enrollment for e-mail statements
- Work and resolve assigned tasks in cbCentral in a timely and accurate manner
- Escalate payment status issues to Collections Management
- Train new collectors on collection policies / procedures and system use
- May assist with dispute resolution process
REQUIRED SKILLS AND COMPETENICES
WORKING CONDITIONS
Office environment; secure, comfortable working conditions.
