Temporary Customer Service Representative

This is a temporary position, open until filled and we will review the first round of applicants on April 21, 2025, at 11:59 pm. 

 Under the direction of the Customer Service Supervisor, performs a variety of routine billing, accounting and financial duties related to customer accounts for water and sewer services. Also, handles residential plan review, customer relations either in person, over the phone or via written correspondence and revenue collection, along with other issues, often in emergency circumstances or with customers who are upset or distressed.

1. Supports the Customer Service Manager and Customer Service Supervisor in achieving the department’s and the District’s mission, plans, objectives and values.
2. Answers incoming telephone calls on multi-line phone system and responds to routine questions from the public using utility billing software, compiles reports and necessary documents, historical data, billing/account statements and other information necessary to answer customers’ inquiries. 
3. Maintains and administers in-house and online customer utility accounts according to District policies and procedures and prepares reports as needed. 
4. Receives and records public requests for water/sewer maintenance services, and relays work orders to appropriate departments using telephone and/or two-way radio. 
5. Inputs service/repair requests utilizing preventative maintenance utility software; prepares bills as needed.
6. Handles dispatch of emergency calls and contacts all agencies required to be informed of such emergencies. 
7. Organizes and performs a variety of complex and responsible bookkeeping duties related to customer accounts, including daily maintenance and auditing of cash drawers. 
8. Follows appropriate District collection procedures to manage delinquent customer accounts.  
9. Works closely with the Inspections department to perform multiple functions associated with customer water meters.

EDUCATION 

1. Requires high school diploma or equivalent.

EXPERIENCE
  
 

1. Customer Service Representative requires 1 year of customer service office experience, preferably in the utility industry.
2. Requires a minimum of 40 hours of training in collections and lien procedures and acting supervisor role, within twenty-four (24) months of hire date and ongoing refresher training as needed.
3. Requires the ability to interact with customers in the office and the field in a professional manner.    
4. Requires the ability to interpret and apply District policies, Administrative Code, regulations, procedures, standards and requirements related to area of responsibility.
5. Requires the ability to communicate effectively, tactfully, and clearly in person, by telephone, and in writing with customers and other District staff.   
6. Requires proper usage of grammar, punctuation, vocabulary and spelling.
7. Requires the ability to perform wide range of customer service functions with speed and accuracy and apply good judgment in recognizing scope of authority. 
8. Requires the ability to perform multiple and diverse tasks concurrently in a highly pressurized work environment.
9. Requires the ability to perform basic and complex math computations and demonstrate proactive problem solving skills. 
10. Requires working knowledge of District preventive maintenance, accounting, and utility billing systems.
11. Requires the ability to establish and maintain cooperative relationships with co-workers’ and supervisors’ diverse personalities in a team-oriented environment. 
12. Must be able to type at a corrected speed of 50 words per minute; accurately and efficiently operate a 10 key calculator by touch and be experienced in the input of information to computerized data base system, and cash receipts processing software.
13. Requires working knowledge of current office methods, procedures, and equipment. 
14. Requires computer proficiency in word processing, network communication and scheduling software, and standard computer spreadsheet applications.

Salary : $4,066 - $4,479