Service Manager

• Coordinate and lead the service operation area for achievement the sales goals and customer satisfaction.
• Administrate and coordinate the department resources.

• Responsible for enumerating mechanical problems on customer vehicles, providing customers with an estimate of repairs, and promoting the sale of additional services.
• Meet the monthly sales goals
• Provide the total customer satisfaction.
• Delegate and supervised the responsibilities of the employees.
• Establish the necessary measure to safeguard the assets and interests of the company.
• Provide a quality service for the internal and external customers.
• Perform their duties with a sense of mutual respect, ethical, collaboration, tolerance and positive attitude toward their peers.
• Protects organization's value by keeping information confidential.

• Obtain accurate customer and vehicle data and input into computer
• Review daily with the service techs the status of the vehicles in the service workshop.
• Supports Service Advisors about the customer services and make requests.
• Verify the achievement of sales goals.
• Review the material inventory in washer workshop.
• Daily review of invoices of internal orders.
• Review the warranties status in floor plant.
• Ensure that customers receive prompt, courteous, and effective service.
• Serving as a liaison between technicians and customers.
• Take ownership of the customer's concerns and correct concerns as required.
• Ensure customer has a positive dealership experience.
• Build relationships with customers.
• Always leave a positive impression with the customer, deliver a great guest experience.
• Greet customers in a timely, friendly manner
• Handle customer complaints with integrity.
• Refer the complaining customer to the appropriate individual for further communication.
• Operate the department at maximum production, controlling costs, building a loyal customers, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records.
• Forecast goals and objectives for the department and strive to meet them.
• Strive for harmony and teamwork with all other departments.
• Prepare and administer an annual operating budget for the service department.

LEVEL OF EDUCATION: BACHELOR DEGREE (PREFER) WILLING TO TRAVEL: YES

EXPERIENCE, KNOWLEDGE AND SKILLS

• 3 years minimum in service manager.
• Reporting Skills,
• Attention to Detail,
• Business planning,