Dispatcher

South West Plumbing is hiring for a DISPATCHER.

The Role:

As a Dispatcher at South West Plumbing, you will manage our customer support lines to understand the customer’s needs, prioritize the urgency of the need, and assign technicians to address the client’s needs.

Who are we?

South West Plumbing is a reputable and well-established company, that has been serving the community for over 40 years. We are known for our great marketing efforts, which generates very high call volumes from our 40,000 existing customers. Do you want to be a part of growing company and a winning team? This is a great opportunity for an experienced and motivated leader! This position reports to the Head of Customer Experience, but also has a dotted line working for the respective Operations Leaders that the department supports.

• Competitive Wage: $23.00-$24.50 per hour
• Schedule Available: Monday - Friday 11:30am-8:00pm OR Wednesday - Sunday: 11:00am-7:30pm
• NO on-call shifts & NO after-hours calls.
• Weekly pay!
• Work arrangement: In office
• Start earning PTO immediately.
• Great medical benefits, including dental, vision and life insurance for you AND your family.
• Generous 401K Company match.
• 6 Paid holidays.
• On-going technical and sales development training from the best in the business.
• Gain a family! We do a lot more than just work together. You will come to love our company outings; casual office environment and you will build life-long friendships.

Job Responsibilities:

• Answer customer calls to understand the homes issues.
• Prioritize the service required in home and assign a service technician.
• Communicate to client’s what services may be needed and why.
• Schedules technicians to address customer needs.
• Provides a timeframe for customers to expect a technician visit.
• Ensures customer need is addressed in a timely and respectful manner.
• Keeps detailed records of customer calls and dispatching support tasks.

• Proven customer service experience in outbound and inbound calls.
• At least 2 years of dispatching or scheduling experience required.
• Experience working in the home service industry preferred.
• You must have the ability to engage with and actively listen to customers.
• Proficiency in basic communication technologies (i.e. phones, computers, etc.).
• Ability to work independently to complete tasks.
• Great customer service and positive overall attitude.

South West Plumbing is an equal opportunity employer. All applicants will be considered without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, veteran status, physical or mental disability, marital status, and other protected groups or activities, in compliance with all applicable federal and state laws.