Member Services

SOUTH WOOD COUNTY YMCA JOB DESCRIPTION

Job Title: Member Services

Job Code: XXXX

FLSA Status: Part-time/Full-time, non-exempt

Job Grade: XX

Reports to: Member Engagement Director

Revision Date: 6/10/2022

Leadership Level: Leader

Primary Function/Department: Member Engagement/Membership

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The member services staff are part of a team responsible for the overall delivery of the Y’s exemplary member engagement and experience to all members, guests and participants. The position is responsible for the promotion and sale of programs and services; building relationships with members and participants, responding to member and guest needs, programs, and maintaining cleanliness and organization of the member service area.

OUR CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS:

• Provide welcoming environment; professionally answering the phone and greeting people entering or leaving with a smile and enthusiasm. Learn and use member names.
• Implement policies and procedures with emphasis on excellent relationship building.
• Maintain relevant knowledge of all Y programs and services; promote participation and accurately respond to inquiries.
• Provide member service that includes, but is not limited to: facility entry check-in, answering phones, membership and program registration, member inquiries, membership sales and accurate reconciliation of the cash drawer.
• Perform the opening and closing procedures as instructed.
• Attend staff meetings and training as required.
• Perform other responsibilities as assigned by the supervisor; such as cause driven tours, member engagement activities and/or events., membership drive and more.
• Assist in training new staff.
• Assist in monthly and retention reports.
• Assist in coordinating YMCA Camp Alexander paperwork and registrations and making sure all documentation and payment has been received.
• Effectively be a role model of SMART Service.
• Exemplify the Y’s core values of caring, honesty, respect and responsibility.
• All other duties as assigned.

LEADERSHIP COMPETENCIES:

• Inclusion
• Critical Thinking & Decision Making
• Emotional Maturity

QUALIFICATIONS:

• Must be 18 years or older.
• High School Diploma/GED
• Must have knowledge of computer systems, including personal computers and applications.
• Previous experience with Microsoft Office products preferred.
• Excellent customer service, sales, problem solving, communication and interpersonal skills.
• 1-3 years of experience in customer service roles preferred.
• Ability to relate effectively to diverse groups of people from the community.
• Ability to take initiative and respond to a variety of situations and manage several tasks and projects at the same time.
• Must be able to efficiently operate a multi-line phone system, copier and off-set printer.
• Cash handling experience preferred, but not required.
• Ability to obtain First Aid, CPR/AED certification, Mandated Reporter within 30 days of hire.
• Ability to complete YMCA online learning classes within 90 days of hire.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to sit for an extended amount of time.
• Able to walk up and down stair and lift up to 15lbs at times.
• Remains inclusive and demonstrates the Y’s core values (Honesty, Caring, Respect, Responsibility).

SIGNATURE:

I have reviewed and understand this job description.

__________________________________ _________________________________

Employee’s name Employee’s signature

Today’s date: _______________________

Job Type: Part-time

Pay: $12.00 - $13.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Evening shift
• Morning shift

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $12 - $13