What are the responsibilities and job description for the System Coordinator RDU Airport position at Southeast Airport Services, Inc.?
SYSTEM COORDINATOR -Raleigh-Durham Airport
POSITION SUMMARY:
Under minimal direction, is responsible for providing support to technical staff and perform Administrative duties as assigned by the customer and the Site Manager.
POSITION DESCRIPTION:
- Dispatches personnel or technicians to problems that occur on the conveyor line and create work orders for the repairs that are to be made.
- Work according to Company regulations and procedures, and instruction from Management.
- May provide telephone reception for the Maintenance site.
- Exercises initiative and judgment to see that issues requiring attention are referred to delegated authority or handled in a manner designed to minimize the effect to the conveyor line outages.
- Create, modify, and update databases / spreadsheets associated with the administration of the Maintenance Site, and maintains filing and reports relating to the conveyor line operation.
- Runs applicable reports for the customer when requested and/or scheduled.
- Maintains operational communication with the customer when needed.
- Documents the daily functions, outages and statistics of the conveyor system.
- Maintains accurate flight table with the assistance of the customer. Make any corrections on a temporary and/or permanent basis.
- Assists in clearing Jams from the baggage handling system.
- Establish and maintain a positive working relationship with co-workers, supervisors and the customer.
- May maintain parts inventory and be responsible for data entry in CMMS.
- Completes all safety training as assigned by the Company.
- Compliance with all ELS safety programs, policies and procedures.
- Perform additional duties/assignments that may be required by management from time to time.
BASIC REQUIREMENTS:
- High School Graduate or General Education Degree (GED)
- Ability to work a non-traditional schedule including weekends and holidays.
PREFERRED QUALIFICATIONS:
- Previous experience in an Airport environment.
- Ability to communicate clearly and effectively with the customer, TSA and Airline representatives.
- Good knowledge of Industrial safety.
- Ability to type a minimum of 30 WPM.
- Ability to speak clearly over a two-way radio system.
- Excellent customer service, interpersonal and organizational skills.
- Good computer skills (CMMS, MS Office, Baggage System User Interface)
- Previous experience with warehousing and inventory
- Knowledge of baggage handling systems
Ability to pass a basic mechanical/electrical aptitude test.
- Previous experience with Computerized maintenance Management Systems (CMMS)
- Basic accounting and budgeting skills.
ADDITIONAL SKILLS AND KNOWLEDGE:
- Ability to accept responsibility and account for his/her actions.
- Ability to use thinking and reasoning to solve a problem.
- Ability to take care of customer needs while following company procedures.
- Ability to demonstrate conduct conforming to a set of values and accepted standards.
- Ability to focus on a goal and obtain a pre-determined result.
- Ability to formulate a sound decision using the available information.
- Ability to effectively build relationships with customers and co-workers.
- Possess the trait of being organized or following a systematic method of performing a task.
- Ability to work with people regardless of race, gender, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, veteran status, medical condition or job type.
- Ability to get along well with a variety of personalities and individuals.
- Ability to obtain the proper resources to complete job assignment.
- Ability to identify and correct conditions that affect employee safety.
- Ability to be truthful and be seen as credible in the workplace.
- Ability to communicate clearly and concisely, both orally and concisely.
- Ability to work under pressure with time constraints.
- Ability to complete assigned training in a timely manner.
Computer Skills: Basic computer knowledge, Microsoft Office Suite (Word, Excel). Ability to log in, retrieve and answer emails, and take training.
Other Requirements:
- Must be able to read, write, speak and understand English.
- Must be able obtain and maintain an Airport Security badge.
- Must have and maintain a valid driver’s license and be insurable under the Company’s insurance policy.
- Must be able to comply with the ELS Drug and Alcohol policy.
PHYSICAL DEMANDS: The physical demands of this position vary by day and are not based solely on a single workday.
WORK ENVIRONMENT
Works under the Airport Terminal, in conditions that may contain dust, dirt and continual noise that is below OSHA’s action level.
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