Behavioral Health Assistant Office Manager

Pay Range:$29.11 - $40.85

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions And Accountabilities Of The Job

• Assists the Manager in overseeing daily clinic operations to ensure smooth and efficient functioning.
• Supports the implementation of administrative policies and procedures, ensuring clear and consistent communication with staff.
• Maintains staff schedules and assists with coverage to support clinic operations.
• Serves as a point of contact for staff questions and helps facilitate solutions to operational challenges.
• Provides backup support for registration and scheduling as needed.
• Assists in identifying staff development needs and coordinating training opportunities.
• Addresses patient and customer concerns and incorporates feedback into clinic protocols and procedures.
• Monitors key performance and quality indicators to ensure compliance with the SEARHC Strategic Plan, Mission, Vision, and Values.
• Utilizes continuous quality improvement tools to enhance clinic operations and maintain regulatory compliance.
• Assists in managing financial and personnel resources to optimize clinic efficiency within budget constraints.
• Maintains fundamental knowledge of the clinic’s electronic health record and practice management system.
• Oversees data entry and reporting processes to ensure regulatory compliance and accuracy.
• Collaborates with SEARHC departments to support effective clinic operations, patient flow, and accreditation standards.
• Builds and maintains positive relationships with community partners and stakeholders.
  
  

Other Functions

• Performs other duties as assigned.
  
  

Supervisory Responsibilities

• Provides direct supervision to assigned staff, including administrative and support roles.
• Assists in staff recruitment, onboarding, and performance management.
  
  

Additional Details

Education, Certifications, and Licenses Required

• High school diploma or GED equivalent.
• Associate’s degree in a health-related or business field.
• Relevant work experience of 2 years in a health field may be substituted for a degree.
• Bachelor’s degree preferred.
• Healthcare leadership training/certification preferred.
  
  

Experience Required

• At least 2 years of customer service experience.
• Minimum of 2 years of healthcare-related experience with supervisory or leadership responsibilities.
  
  

Knowledge of

• Clinic practice management, including scheduling, staffing, and patient flow.
• Healthcare regulations, including CARF, DMV, CMS, HIPAA, and other governing bodies.
• Risk management and liability principles.
• General health care systems and operational procedures.
  
  

Skills In

• Customer service and patient relations.
• Organization, supervision, and administration.
• Effective oral and written communication.
• Relationship-building and collaboration.
• Cultural awareness and sensitivity.
  
  

Ability to

• Manage multiple priorities and tasks efficiently.
• Mediate and resolve conflicts effectively.
• Provide leadership and foster teamwork.
• Assist in recruiting and retaining qualified staff.
  
  

Travel Required

• Must be able to travel 10% of the time.
• Travel is by jet, small aircraft, or ferry.
  
  

Position Information

Work Shift:OT 8/40

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!