Branch Supervisor

Description

BASIC FUNCTION:

Overseeing the efficient operation of the branch ensuring all operational functions are completely and properly performed by the staff. Must convey a feeling of trust, service, security and satisfaction to customer and staff. Also drive branch performance results including deposit growth and sales and referral growth through modeling, coaching and performance management to meet and exceed all branch sales and service quality goals.

ESSENTIAL FUNCTIONS:

• Customer Service Representative (see job description for CSR)
• Ultimately responsible for driving branch performance results through:
• Strong individual and team sales/referral performance in deposits, deposit accounts and other product lines
• Directing, leading, and coaching of superior sales and service behaviors and activities by the entire team
• Developing and executing plans to meet/exceed of branch sales goals while maintaining an operationally efficient and compliant branch
• Ability to direct, coach and manage the staff to identify and generate prospects for branch sales and referral efforts.
• Assuring that all staff is knowledgeable and proficient in the utilization of bank technology and technology offerings.
• Conducting sales efforts, as required, to bring in new primary relationships, while also maintaining and expanding existing personal and business banking relationships
• Accountability for maximizing sales, customer satisfaction, and minimizing operating losses by executing the strategies outlined for the branch by bank management.
• Ensure that branch employees follow all company policies and procedures and set an example for others in the branch to follow
• Effectively and efficiently manage the staffing levels and work schedules of the branch.
• Coaching other employees to achieve goals and bank initiatives.
• Build strong relationship with the branch and other bank partners.

SKILLS AND KNOWLEDGE:

• Interpersonal skills to represent the Bank in a positive way in dealing with customers and employees.
• Excellent customer service skills.
• Demonstrates knowledge, confidence, and enthusiasm for bank products by using those products and services in all interactions with existing and prospective customers as well as co-workers.
• In-depth knowledge of all Bank products and policies.
• Identify and resolve problems in a timely manner and gather and analyze information skillfully.
• Ability to delegate work assignments, give authority to work independently, set expectations and
• monitor delegated activities.
• Inspire and motivate others to perform well, accept feedback from others.
• Include staff in planning, decision-making, facilitating and make self-available to staff.
• Provide regular performance feedback and develop employee skills and encourage growth.

WORKING CONDITIONS:

• Sitting for long periods of time; approximately 8 hours a day with the ability to move around a little.
• Lift 10-20lbs periodically.

REQUIREMENTS:

• Associates or bachelors degree, preferred.
• 3-4 years of banking experience, preferred.
• Prior managerial experience, preferred.
• Combination of education and experience, preferred.
• Maintain up-to-date knowledge of and adhere to all state and federal regulations that pertain to this position including but not limited to Bank Secrecy Act, Consumer Privacy and Fair Lending.
• Working knowledge of state and federal regulations including but not limited to Bank Secrecy Act, Consumer Privacy and Fair Lending along with industry best practices that pertain to this position.
  

Qualifications