Branch Supervisor

Job Description

Job Description

The Branch Supervisor is responsible for the effective supervision and profitable operation of an assigned branch office. This includes overall responsibility for :

1) Achieving profit results consistent with established expectations

2) Effective supervision of permanent staff

3) Learning the implementation of a consistent business development program to maximize billable hours and sales growth, thereby increasing market share and operating profits

4) Implementing and supervising the Performance Selection System (PSS) program.

Surge is a national leader with over 50 years of experience providing quality staffing and innovative workforce solutions. We take priority in building personal, long-term partnerships with our clients, and ensuring that each placement is the right fit. We are unlike other staffing agencies in that we take the time to get to know your company and its goals. Our national network has connected more than 122,000 employees on an annual basis and growing.

PRIMARY FUNCTIONS

• Implement and monitor company quality standards, including the Performance Selection System (PSS) program, for all services rendered
• Implement and supervise a detailed marketing program of personal sales calls, telephone sales, direct mail in-office demonstrations and public relations for assigned branch
• Direct and supervise customer development activities within the office, including face-to-face customer contact to create and develop a good business relationship with existing and inactive customers and retain and build additional revenues
• Implement and monitor activities designed to recruit, train and retain temporary employees needed to fill all available assignments
• Ensure customer orders are filled with quality placements
• Troubleshoot and resolve problems or complaints of temporaries and customers
• Coach and counsel temporaries to ensure quality performance and job satisfaction
• Present e-solutions, Vendor Management, HR Services, Payroll, assessments, training and other service programs to customers in order to secure or maintain their business
• Provide overall supervision and counsel to branch service staff
• Conduct regular permanent staff meetings to ensure good communication within local branches
• Perform functions of other branch staff as needed
• Conduct outside sales and service calls to ensure quality customer service and expand business
• Conduct outside sales and service calls to reactivate inactive customer accounts
• Make skill sourcing telephone calls to acquire new business
• Implement bill / pay structure to ensure a proper gross profit level
• Determine customer credit extensions with assistance from branch manager, district manager or the corporate credit department
• Implement company collection policies and procedure
• Must maintain 1500 billable hours
• Complete and maintain company reports to log individual and branch sales / service activities
• Follow company policies and procedures for all staffing and customer activity
• All other duties that may arise to ensure the successful operation of the company

SECONDARY FUNCTIONS

QUALIFICATIONS

EQUAL OPPORTUNITY EMPLOYER :

Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at ProfessionalStaffing@surgestaffing.com.

Job Type : Full-time

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