What are the responsibilities and job description for the Customer Service Rep position at SouthEast Bank?
BASIC FUNCTION:
Customer Service Representatives are often the first to interact with new customers and the ones that help them form an opinion of the bank. By having a conversation and understanding what a customer needs the CSR can recommend and open personalized product and service solutions that address those needs. The most important job as the face of SouthEast Bank is to build a long-lasting relationship that helps us match customers with the solutions, they need to help them reach their financial goals.
ESSENTIAL FUNCTIONS:
- Primary focus is assisting with clients sales opportunities with additional activities related to service needs, based on over needs of the branch.
- Use resources to conduct effective client conversations in person and on the telephone and open retail accounts.
- Provide financial solutions that meet client needs
- Referring to other lines of business partners for additional solutions. Partners include, but are not limited to: Customer Care Representative, Mortgage, ELFI, Treasury Services, and Merchant Services.
- Cross-sell bank products and services based on customer needs, in accordance with the banks program standards.
- Ensure compliance with internal controls, operational procedures, and risk management policies.
- Purse on-going education of SouthEast Bank products, services, other lines of business, and federal regulations.
- Make proactive outbound calls to clients and prospects.
- Carry out other duties as requested or assigned.
SKILLS AND KNOWLEDGE:
- Tact and diplomacy in dealing with both customers and employees
- Strong organizational, communication, and computer skills
- Detail orientated
- Knowledge of bank regulations
- Pleasant telephone manner
- Problem solving skills
- Multitasking
WORKING CONDITIONS:
- Sitting for long periods of time; standing and walking periodically.
- Lift 10-20lbs periodically.
REQUIREMENTS:
- High school diploma or equivalent, required.
- Associates or bachelors degree, preferred.
- Banking customer service experience, preferred.
- Retail banking experience, preferred.
- Maintain up-to-date knowledge of and adhere to all state and federal regulations that pertain to this position including but not limited to Bank Secrecy Act, Consumer Privacy and Fair Lending.
- Working knowledge of state and federal regulations including but not limited to Bank Secrecy Act, Consumer Privacy and Fair Lending along with industry best practices that pertain to this position.
