Accounts Receivable Specialist - Student Financial Services

Position Summary

Accounts Receivable Specialist

Student Financial Services

Full-Time

Student Financial Services (SFS) is a central student service center that provides end-to-end student-focused support in the areas of financial aid, student accounts, and other university accounts receivables. The Accounts Receivable Specialist's role is to provide a wide range of financial services, including third-party billing, and testing internal system applications to ensure that reporting is accurate. Provide customer service to students, parents, and internal and external clients.

Primary Responsibilities

• Oversee third-party billing process
• In collaboration with third-party agencies, create vendor agreements, contracts, and policies and procedures on applying and invoicing third-party payments.
• Analyze reports to maintain accurate and consistent information as it relates to enrollment changes that affect rate codes and third-party billing funding.
• Oversee the collections process for bad debt, in collaboration with collection agencies
• Analyze reports to monitor accounts that have been placed with collections agencies.
• Serve as cashier to process payments from students, university departments, and university organizations
• Update and manage rate codes and detail code setup to ensure a streamlined fee assessment and refund process.
• Oversee the monthly cancellation process by identifying the population, assessing late fees and holds, as well as communicating with students.
• Oversee departmental procedures to ensure timely and accurate deposits for all areas of campus
• Monitor daily industry changes by staying current with listservs and publications such as NASFAA News, Army Ignite, etc.
• Execute professional judgment on the appropriate course of action and ensure compliance with federal, state, and institutional regulations.
• Collaborate with the SFS team in communicating pro-actively regarding upcoming changes or challenges regarding billing, collections, refunds, and cancellations
• Collaborates with faculty and staff to promote cooperative relationships that will result in opportunities to resolve financial concerns and complaints, or other difficult situations
• In line with SFS Service Level Agreements, provide exceptional customer service via in-person interactions with students, parents, outside vendors, and departments at our SFS Front Desk, emails, and phones
• Handles all information with tact and discretion and recognizes the confidential and sensitive nature of university business and FERPA regulations.
• Advocates for a positive student enrollment experience and promotes the University in a positive image
• Utilizes various University, business, and customer service software programs and assists with system testing and upgrades
• Assists with the development and implementation of policies and procedures
• Represents the SFS office at outreach events (local high schools, community events, Orientation, etc.)
• Represents the SFS office on various University committees
• Keeps up to date with university, departmental, federal, and state regulations, policies, and updates
• Develops and prepares ad hoc reports and assumes other responsibilities as assigned by the Director or Assistant Director.
• Other duties as assigned
  
  

Required Qualifications

• Bachelor's degree
• Experience handling complex customer service issues with the ability to assess situations quickly and react to customers accurately and pleasantly in a timely manner
• Computer proficiency with Microsoft Word and Excel and demonstrated experience using database query programs
• Strong critical thinking skills with the ability to solve problems, including the ability to help inexperienced individuals understand policies and processes
• Ability to handle confidential information, exercise sound judgment, and maintain accurate records and files
• Experience working as part of a team in a collaborative work environment
• Excellent communication skills, including writing and editing skills and the ability to present information to the public as well as in one-on-one meetings
• Excellent organizational and time-management skills including the ability to successfully prioritize and manage multiple tasks with minimal supervision
• Evidence of the ability to analyze, interpret, and implement federal, state, and/or University regulations, policies, and procedures
  
  

Required Information & Deadline

Application Deadline: To ensure full consideration, application materials listed below must be received by February 7, 2025. The position is available immediately and will remain open until filled.

To Apply: Submit the following items by clicking on the APPLY button at the top of the job announcement:

• Letter of interest addressing required qualifications
• Current resume
• Names and contact information of three professional references will be asked for at a later date if not submitted
  
  

Additional Information

Department Website: Student Financial Services

About Southeast Missouri State University (SEMO): Founded in 1873 and accredited by the Higher Learning Commission, Southeast Missouri State University provides student-centered education and experiential learning with a foundation of liberal arts and sciences, embracing a tradition of access, exceptional teaching, and commitment to student success that significantly contributes to the development of the region and beyond. SEMO values access to high-quality, affordable education with a broadly representative student body, faculty, and staff that respects and celebrates a diverse learning community in a global society.

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