What are the responsibilities and job description for the Accounts Receivable Specialist - Student Financial Services position at Southeast Missouri State University?
JOB
Accounts Receivable SpecialistStudent Financial ServicesFull-TimeStudent Financial Services (SFS) is a central student service center that provides end-to-end student-focused support in the areas of financial aid, student accounts, and other university accounts receivables. The Accounts Receivable Specialist’s role is to provide a wide range of financial services, including third-party billing, and testing internal system applications to ensure that reporting is accurate. Provide customer service to students, parents, and internal and external clients.Primary Responsibilities: Oversee third-party billing processIn collaboration with third-party agencies, create vendor agreements, contracts, and policies and procedures on applying and invoicing third-party payments. Analyze reports to maintain accurate and consistent information as it relates to enrollment changes that affect rate codes and third-party billing funding.Oversee the collections process for bad debt, in collaboration with collection agenciesAnalyze reports to monitor accounts that have been placed with collections agencies. Serve as cashier to process payments from students, university departments, and university organizations Update and manage rate codes and detail code setup to ensure a streamlined fee assessment and refund process. Oversee the monthly cancellation process by identifying the population, assessing late fees and holds, as well as communicating with students.Oversee departmental procedures to ensure timely and accurate deposits for all areas of campusMonitor daily industry changes by staying current with listservs and publications such as NASFAA News, Army Ignite, etc.Execute professional judgment on the appropriate course of action and ensure compliance with federal, state, and institutional regulations.Collaborate with the SFS team in communicating pro-actively regarding upcoming changes or challenges regarding billing, collections, refunds, and cancellationsCollaborates with faculty and staff to promote cooperative relationships that will result in opportunities to resolve financial concerns and complaints, or other difficult situations In line with SFS Service Level Agreements, provide exceptional customer service via in-person interactions with students, parents, outside vendors, and departments at our SFS Front Desk, emails, and phonesHandles all information with tact and discretion and recognizes the confidential and sensitive nature of university business and FERPA regulations.Advocates for a positive student enrollment experience and promotes the University in a positive imageUtilizes various University, business, and customer service software programs and assists with system testing and upgradesAssists with the development and implementation of policies and procedures Represents the SFS office at outreach events (local high schools, community events, Orientation, etc.)Represents the SFS office on various University committeesKeeps up to date with university, departmental, federal, and state regulations, policies, and updatesDevelops and prepares ad hoc reports and assumes other responsibilities as assigned by the Director or Assistant Director.Other duties as assigned
EXAMPLE OF DUTIES
Bachelor’s degree Experience handling complex customer service issues with the ability to assess situations quickly and react to customers accurately and pleasantly in a timely mannerComputer proficiency with Microsoft Word and Excel and demonstrated experience using database query programsStrong critical thinking skills with the ability to solve problems, including the ability to help inexperienced individuals understand policies and processesAbility to handle confidential information, exercise sound judgment, and maintain accurate records and filesExperience working as part of a team in a collaborative work environmentExcellent communication skills, including writing and editing skills and the ability to present information to the public as well as in one-on-one meetings Excellent organizational and time-management skills including the ability to successfully prioritize and manage multiple tasks with minimal supervisionEvidence of the ability to analyze, interpret, and implement federal, state, and/or University regulations, policies, and procedures
SUPPLEMENTAL INFORMATION
Department Website: Student Financial Services About Southeast Missouri State University (SEMO): Founded in 1873 and accredited by the Higher Learning Commission, Southeast Missouri State University provides student-centered education and experiential learning with a foundation of liberal arts and sciences, embracing a tradition of access, exceptional teaching, and commitment to student success that significantly contributes to the development of the region and beyond. SEMO values access to high-quality, affordable education with a broadly representative student body, faculty, and staff that respects and celebrates a diverse learning community in a global society. SEMO Fact BookSEMO Strategic Action Plan
Accounts Receivable SpecialistStudent Financial ServicesFull-TimeStudent Financial Services (SFS) is a central student service center that provides end-to-end student-focused support in the areas of financial aid, student accounts, and other university accounts receivables. The Accounts Receivable Specialist’s role is to provide a wide range of financial services, including third-party billing, and testing internal system applications to ensure that reporting is accurate. Provide customer service to students, parents, and internal and external clients.Primary Responsibilities: Oversee third-party billing processIn collaboration with third-party agencies, create vendor agreements, contracts, and policies and procedures on applying and invoicing third-party payments. Analyze reports to maintain accurate and consistent information as it relates to enrollment changes that affect rate codes and third-party billing funding.Oversee the collections process for bad debt, in collaboration with collection agenciesAnalyze reports to monitor accounts that have been placed with collections agencies. Serve as cashier to process payments from students, university departments, and university organizations Update and manage rate codes and detail code setup to ensure a streamlined fee assessment and refund process. Oversee the monthly cancellation process by identifying the population, assessing late fees and holds, as well as communicating with students.Oversee departmental procedures to ensure timely and accurate deposits for all areas of campusMonitor daily industry changes by staying current with listservs and publications such as NASFAA News, Army Ignite, etc.Execute professional judgment on the appropriate course of action and ensure compliance with federal, state, and institutional regulations.Collaborate with the SFS team in communicating pro-actively regarding upcoming changes or challenges regarding billing, collections, refunds, and cancellationsCollaborates with faculty and staff to promote cooperative relationships that will result in opportunities to resolve financial concerns and complaints, or other difficult situations In line with SFS Service Level Agreements, provide exceptional customer service via in-person interactions with students, parents, outside vendors, and departments at our SFS Front Desk, emails, and phonesHandles all information with tact and discretion and recognizes the confidential and sensitive nature of university business and FERPA regulations.Advocates for a positive student enrollment experience and promotes the University in a positive imageUtilizes various University, business, and customer service software programs and assists with system testing and upgradesAssists with the development and implementation of policies and procedures Represents the SFS office at outreach events (local high schools, community events, Orientation, etc.)Represents the SFS office on various University committeesKeeps up to date with university, departmental, federal, and state regulations, policies, and updatesDevelops and prepares ad hoc reports and assumes other responsibilities as assigned by the Director or Assistant Director.Other duties as assigned
EXAMPLE OF DUTIES
Bachelor’s degree Experience handling complex customer service issues with the ability to assess situations quickly and react to customers accurately and pleasantly in a timely mannerComputer proficiency with Microsoft Word and Excel and demonstrated experience using database query programsStrong critical thinking skills with the ability to solve problems, including the ability to help inexperienced individuals understand policies and processesAbility to handle confidential information, exercise sound judgment, and maintain accurate records and filesExperience working as part of a team in a collaborative work environmentExcellent communication skills, including writing and editing skills and the ability to present information to the public as well as in one-on-one meetings Excellent organizational and time-management skills including the ability to successfully prioritize and manage multiple tasks with minimal supervisionEvidence of the ability to analyze, interpret, and implement federal, state, and/or University regulations, policies, and procedures
SUPPLEMENTAL INFORMATION
Department Website: Student Financial Services About Southeast Missouri State University (SEMO): Founded in 1873 and accredited by the Higher Learning Commission, Southeast Missouri State University provides student-centered education and experiential learning with a foundation of liberal arts and sciences, embracing a tradition of access, exceptional teaching, and commitment to student success that significantly contributes to the development of the region and beyond. SEMO values access to high-quality, affordable education with a broadly representative student body, faculty, and staff that respects and celebrates a diverse learning community in a global society. SEMO Fact BookSEMO Strategic Action Plan
