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Records Specialist - Registrars Office

Southeast Missouri State University
Cape Girardeau, MO Full Time
POSTED ON 3/1/2025
AVAILABLE BEFORE 3/26/2025
Salary: Depends on Qualifications

Location : Cape Girardeau, MO

Job Type: Full-Time

Job Number: 202500025

Division: Enrollment Management and Student Success

Department: Registrar

Opening Date: 02/21/2025

Position Summary

Records Specialist

Registrar's Office

Full-Time

Primary Responsibilities

  • Process outgoing official transcript requests
  • Process grade change requests
  • Process permanent record updates (address, name change, citizenship, social security number)
  • Process billing for transcript requests
  • Review and data entry of transcript information - domestic, military, and international
  • Review and updating of transfer equivalency tables
  • Assist with correspondence related to domestic, military, and international transcript processing
  • Assists customers with inquiries through a comprehensive understanding of Registrar's Office and University processes and procedures
  • Provide administrative support as needed to Assistant Registrar for Transfer Articulation

Required Qualifications

  • High school diploma or GED
  • Knowledge of Microsoft Office Word, Excel, and Access
  • Demonstrated ability to learn different and new technologies
  • Experience using email programs
  • Excellent organizational skills and attention to detail
  • Demonstrated ability to handle difficult interactions with diplomacy, tact, and in a confidential manner
  • Excellent communication skills (verbal, written, interpersonal, and telephone etiquette)
  • Work history that emphasizes an understanding of customer service and reflects an ability to work with a high volume of telephone and customer contacts
  • Demonstrated ability to handle multiple tasks with frequent interruptions
  • Demonstrated ability to synthesize information to make independent decisions with minimal supervision
  • Ability to interact effectively with faculty, staff, students, and the public

Required Information & Deadline

Application Deadline: To ensure full consideration, application materials must be received by March 9, 2025. The position is available immediately and will remain open until filled.

To Apply: Submit the following items by clicking on the APPLY button at the top of the job announcement.

  • Letter of interest addressing position qualifications
  • Current resume
  • Names and contact information of three professional references may be asked for at a later date, if not submitted

Additional Information

About Southeast Missouri State University (SEMO): Founded in 1873 and accredited by the Higher Learning Commission, Southeast Missouri State University provides student-centered education and experiential learning with a foundation of liberal arts and sciences, embracing a tradition of access, exceptional teaching, and commitment to student success that significantly contributes to the development of the region and beyond. SEMO values access to high-quality, affordable education with a broadly representative student body, faculty, and staff that respects and celebrates a diverse learning community in a global society.

Institutional Research Factbook Strategic Action Plan

Southeast Missouri State University provides an excellent benefits package. For complete benefit details visit our website at

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