Administrative Support Specialist

Job Overview
Southeast Oral Surgery is committed to delivering exceptional care to our patients. As a Scheduling Coordinator, you will play a critical role in ensuring seamless patient experiences from arrival to departure. This includes greeting patients, answering phone calls, scheduling appointments, collecting financial responsibilities, and preparing patient charts.

Responsibilities:

• Provide exceptional customer service to patients, referring offices, and team members via phone, in-person, or electronic communication.
• Greet patients and visitors with a friendly demeanor, creating a welcoming atmosphere.
• Answer phone calls promptly, showcasing a smile even in remote interactions.
• Schedule appointments to optimize patient satisfaction, provider time, and efficient use of exam and treatment rooms.
• Prepare daily schedules for each provider, streamlining their workflow.
• Prepare patient charts, maintaining accurate and up-to-date records.
• Manage patient flow to reduce wait times, ensuring timely access to care.
• Assist patients as needed, providing support throughout their visit.
• Maintain the reception area in a neat and orderly condition, reflecting positively on our practice.
• Nurture professional relationships with referring offices, fostering strong partnerships.
• Ensure confidentiality of all information, adhering to HIPAA guidelines.
• Perform other related duties as assigned by management.